Advisor, Communication Operations

University of British Columbia; Vancouver; On-site; CAD 80,000 - 115,000; Full time

Job summary

University of British Columbia is seeking an Advisor, Communication Operations to lead the Communication Operations Team and ensure service excellence in campus security communications. The role focuses on staffing, policy adherence, and process improvements across the Operations Centre.

The position reports to the Senior Manager and collaborates with stakeholders to optimize workflows, compliance, and security technology integration within the university’s safety framework.

Qualifications

• Undergraduate degree in Criminology, or Psychology or the equivalent.
• Minimum of two years of experience in security and personnel administration.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Oversees operations and administrative functions of the Communication Operations Team.
• Develops and implements administrative and operational strategies to support department goals.
• Oversees recruitment, job descriptions, staff duties, discipline and adherence to laws and collective agreements.
• Coordinates delivery of Communications Operations Centre services and monitors client satisfaction.
• Regularly consults with the university, department and external agencies for alignment and improvements.

Skills

Security experience

Equity & inclusion

Staff leadership

Education

Undergraduate degree in Criminology or Psychology

Tools

Security software systems

Job description

Job Title

Advisor, Communication Operations Job Category M&P - AAPS Job Profile AAPS Salaried - Security, Level A Job Family Group Staff - Non Union Department Campus Security | Safety & Risk Services | VP Finance and Operations

Compensation

Compensation Range $7,158.42 - $10,292.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting Dates

Job End Date Ongoing Posting End Date November 2, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Equity and Diversity

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Equity and diversity are essential to academic excellence.

An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Job Summary

The Advisor, Communication Operations is responsible for the day to day management of the Communication Operations team, including, coaching, performance oversight, general staff supervision, hiring and supporting with staffing needs. The role provides leadership and mentorship to ensure a high standard of service delivery and adherence to established protocols. The position is responsible for auditing and improving operational processes and procedures, internal systems and controls.. The Advisor collaborates with departmental stakeholders to identify opportunities to streamline workflows, enhance system efficiency, support the optimization of security related technologies and ultimately develop relevant departmental policies to ensure alignment with the university business continuity planning requirements. This role is accountable for maintaining operational readiness, service consistency, and implementation of process improvement initiatives supporting UBC Community Safety goals. The Advisor supports the Systems and Infrastructure team and works closely with the Manager, Systems and Compliance on matters related to system workflows, technology processes, and operational alignment.

Organizational Status

The Advisor, Communication Operations reports to the Senior Manager, Community Safety Operations and works closely with the UBC Community Safety leadership, as well as internal and external partners. The role exercises independent professional judgement in operational, administrative, and system level decision-making that directly influences campus wide safety and security workflows.

Work Performed

Team Leadership

Oversees all operations and administrative functions of the Communication Operations Team

Develops, communicates and implements administrative and operational strategies to support the goals of the department

Oversees the supervision and operational management of Communication Operations staff

Responsible for overall recruitment, revision of job description and staff duties, discipline and termination of communication operations staff, and ensuring adherence to relevant legislation affecting the workplace (e.g. Employment Standards, Human Rights Code) and the provision of the collective agreement undefined

Regularly consults with and provides operational expertise to the university and department, and external agencies

Coordinates overall delivery of Communications Operations Centre services, responding to changing circumstances and monitoring client satisfaction.

Compliance Support

Develop frameworks and controls to ensure compliance with UBC policies, FIPPA, regulatory requirements, and industry standards related to communications and dispatch functions.

Support audits and compliance programs, ensuring protocol adherence for CCTV use, radio communication, and emergency response procedures.

Conduct regular risk assessments related to communication processes and technologies, identifying vulnerabilities and areas for improvement.

Ensure all documentation and records related to communications and dispatch operations are accurate and meet compliance standards.

Oversees the UBC Policy SC16 Safety and Security Camera operator audit program.

Systems Projects and Innovation

Works with IT and system administrators to identify gaps in radio, alarm, access control, and dispatch technologies, and recommends upgrades.

Collaborate with the UBC Community Safety - Applications Specialist to optimize communication data integration with broader security systems for efficiency and reporting.

Identify inefficiencies in current workflows and propose solutions to optimize processes.

Monitors performance of security systems and dispatch workflows, reviews key performance indicators to identify inefficiencies and recommends improvements to enhance operational effectiveness.

Consequence of Error

The Advisor, Communications Operations, is expected to make decisions with limited consultation.

Decisions about policy and resource implementation can have a direct impact on the security of staff, students, faculty and others on campus, as well as university property, including irreplaceable artifacts and antiquities and sensitive materials.

Actions can have a direct impact on the productivity of operations, including cycle time reduction, service failure, cost reduction and the reputation of the university.

Given the direct operational responsibility, decisions have the potential of impacting the culture, environment and morale of staff within the unit.

The incumbent must effectively manage complex situations and exercise sound judgment to ensure tasks are completed appropriately, while consistently demonstrating tact and discretion.

Inadequate management of operations could adversely impact the safety and security of the campus community.

Supervision Received

The Advisor, Communication Operations, works independently with considerable autonomy, under the guidance of the Senior Manager, Community Safety Operations.

Consults with other Managers and Senior Managers within the UBC Community Safety department for coordination and prioritization.

Supervision Given

The Advisor, Communication Operations, manages the Communications Operations function, within the UBC Community Safety program, including oversight of the Communications Operators.

Minimum Qualifications

• Undergraduate degree in Criminology, or Psychology or the equivalent.
• Minimum of two years of experience in security and personnel administration.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Demonstrated working knowledge and experience in the operation of security software applications and systems.
• Experience with system configuration, implementation, and maintenance for software and applications.
• Proven ability to conduct needs analyses, plan, organize, manage, monitor, complete and evaluate projects within allocated time and resources for projects involving multiple stakeholders.
• Collaborates effectively and works productively in a team environment, contributing to shared goals and supporting colleagues as needed.
• Demonstrated commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Demonstrated experience with troubleshooting and resolving system issues.
• Experience working with policies, procedures, governance and administrative systems.
• Knowledge of operation and monitoring of electronic security systems is an asset.
• Ability to assess, develop, coordinate, lead and evaluate training requirements).
• Proven record of providing excellent customer service and client satisfaction.
• Excellent interpersonal skills including the ability to establish effective working relationships.
• Experience advising and contributing to institutional operational planning.
• Demonstrated ability to communicate technical and complex information effectively verbally and in writing.
• The ability to respond to operational needs at any time in support of a 24/7 campus security environment.

University Information

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].