Advisor, Case Work Excellence [The Workers’ Compensation Board of Nova Scotia (WCB)]

CareerBeacon; Halifax; On-site; CAD 76,000 - 96,000; Full time

Job summary

An established industry player is seeking a Senior Advisor for Case Work Excellence to lead coaching initiatives and enhance service delivery. This role involves developing individual coaching plans, providing feedback, and fostering a collaborative environment among case workers. With a commitment to continuous improvement and employee development, this position is ideal for someone passionate about making a positive impact in the workplace. Join a diverse and inclusive team dedicated to supporting Nova Scotians in their return-to-work journey and promoting workplace safety. If you have the experience and skills to drive change, this opportunity is perfect for you.

Qualifications

• 5+ years in case management and 3+ years in senior decision-making roles.
• Experience in coaching and enhancing individual effectiveness.

Responsibilities

• Enhance service delivery through coaching case workers.
• Develop individual coaching plans and monitor performance.

Skills

Coaching

Case Management

Interdepartmental Relationships

Performance Management

Education

Bachelor's Degree in Social Sciences or Related Field

Job description

PERMANENT EMPLOYMENT OPPORTUNITY
(2 Positions)
Senior Advisor, Case Work Excellence
Halifax, Nova Scotia

About the Workers' Compensation Board of Nova Scotia

The Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. If an injury occurs, we support those affected by championing a timely return to safe and healthy work. Our employees describe the culture as Collaborative, Evolving, Service-Minded, and Team-Focused.

About the Role

The Senior Advisor, Case Work Excellence (SA, CWE) is responsible for enhancing consistent performance and behaviors of others for all aspects of service delivery through day-to-day coaching of case workers (or other positions as required). This role contributes to continuous quality improvement and enables service excellence through building competencies in applying legislation, policies, procedures, service provider contracts, and practices in our core business of return-to-work management and prevention.

The SA, CWE introduces positive and lasting change by identifying areas for individual development, devising short and long-term goals, and supporting individuals to achieve or exceed performance standards through regular and timely feedback and coaching conversations. This position enhances performance and helps build employee skill and independence.

The SA, CWE is responsible for developing individual coaching plans with the Manager and individual case workers, monitoring the application of skills and behaviors, and providing regular and timely feedback in the context of coaching conversations.

Your Experience & Skills

• A bachelor's degree in a relevant discipline, including but not limited to social sciences, business, safety, health management, or a related discipline.
• A minimum of 5 years' experience working in a case management environment.
• A minimum of 3 years' experience working at a senior decision-making level.
• A minimum of 3 years' experience that included a coaching component focused on enhancing individual effectiveness.
• Demonstrated experience in building inter and cross-departmental relationships.

We offer a competitive compensation package ranging from $76,530 - $95,565.

Application Details

Please email your resume and cover letter to [e-mail] by 4pm on January 17, 2025. In the subject line of your email, please quote the competition number: JV 188-24 EXT Senior Advisor.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate.

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at [e-mail]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.