Advisor, Business Services

Desjardins Group; Gatineau; Remote; CAD 40,000 - 60,000; Full time

Job summary

Desjardins Group seeks candidates for its Business Centre team to provide exceptional service, including call handling for business members. This customer service role requires excellent interpersonal skills, a high school diploma, and relevant experience, focusing on personalized member interaction. Competitive salary and benefits include a pension plan, flexible vacation, and wellness reimbursements, alongside a commitment to diversity and inclusion.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation from the first year

Defined benefit pension plan

Group insurance plan with telemedicine services

Reimbursement for health, wellness, and remote work expenses

Qualifications

• Minimum of three years of relevant experience in customer service.
• Experience in the banking or financial sector.
• Knowledge of French is required; English proficiency may be needed.

Responsibilities

• Handle inbound and outbound calls to assist business members and clients.
• Provide personalized service to understand and respond to their needs.
• Propose solutions aligned with business goals.

Skills

Customer Focus

Interpersonal Savvy

Nimble Learning

Action Oriented

Drive Results

Education

High school diploma in a related field

Job description

Are you looking to make a real difference for our business members and clients? Are you known for your energy, interpersonal skills, and curiosity about the entrepreneurial world? Join our Business Centre – Business Services team, where exciting opportunities await!

SUPPORT. ADVISE. BUILD LOYALTY.
Understanding the needs of our business members and clients and offering them a UNIQUE and PERSONALIZED experience is at the heart of our mission.You’ll be responsible for handling inbound and/or outbound calls using a call generator to efficiently respond to the immediate needs of our business members and clients. But your role goes far beyond simply addressing an initial request or delivering excellent service—you’ll ensure businesses have the best tools to drive their success. We also take the time to understand the stories, challenges, and projects of our business members and clients. By offering a personalized and value-added experience, we propose solutions and alternatives aligned with their goals and ambitions.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation from the first year

• Defined benefit pension plan ensuring predictable and stable retirement income

• Group insurance plan including telemedicine services

• Reimbursement for health, wellness, and remote work equipment expenses

*Benefits are subject to eligibility criteria.

What you bring to the table

• High school diplomas in a related field

• Minimum of three years of relevant experience in customer service experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in the banking or financial sector

• Knowledge of French is required

• Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Knowledge of or interest in the business sector and business development

• Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day

This posting includes several opportunities for similar roles. Applications are reviewed continuously throughout the year based on evolving business needs.We don’t just fill a position. We hire a person. That’s the difference.

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

#LI-Remote

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)