Advisor Associate - Hamilton

MD Financial Management | Gestion financière MD; Mississauga; Hybrid; CAD 48,000 - 76,000; Full time

Benefits offered by this job

Performance Bonus

Employee Share Ownership Program

Pension Plan Matching

Health Benefits from day one

Job summary

Scotiabank is seeking a Client Service Associate to support the Regional Administration team. You will assist Financial Consultants and Portfolio Managers, manage client inquiries, prepare documentation, and coordinate on-site and virtual meetings while ensuring regulatory compliance and high service standards.

The role involves in-office and virtual duties, with a focus on delivering exceptional client experiences and maintaining efficient operations in a fast-paced environment in Hamilton,

Qualifications

• Commitment to an exceptional client experience and timely, accurate responses to inquiries.
• Ability to work independently and as part of a broader team.
• Comfort with changing priorities in a diverse environment.
• Organizational efficiency with strong follow-up and results orientation.
• CIRO Investment regulatory approval is a plus.
• Proficiency with Microsoft Office Suite and basic CRM tools.

Responsibilities

• Provide administrative and operational support to Financial Consultants and Portfolio Managers.
• Support client communications and contact management for MD products and services.
• Prepare client correspondence and process transaction requests as directed by Advisors.
• Maintain follow-up systems for inquiries, complaints, and resolutions.
• Schedule and coordinate on-site and virtual client meetings.
• Ensure regulatory requirements are adhered to in documentation and processes.
• Support compliance-related tasks and coordinate with accountants/third parties as needed.

Skills

Customer service

Urgency

Team collaboration

Adaptability

Attention to detail

CRM2 knowledge

MS Office

Education

College or university degree in business

Tools

CRM software

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,to assist Financial Consultants and/or Portfolio Managers in maintaining high standards of service for all MD clients
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Provide service and sales support to Financial Consultants and Portfolio Managers, responding effectively to all inquiries from current and prospective clients concerning MD products and services, and facilitating contact and opportunity management
• Accountable for the preparation and processing of client documentation, preparing correspondence to clients and third parties, and inputting transaction requests as directed by Advisors and Portfolio managers
• Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring that established MD service standards are being met in a timely manner
• Establish and maintain a plan to ensure all existing clients are contacted regularly and paperwork required for meetings is prepared in advance
• Book on-site and virtual client meetings, preparing files, sending meeting reminders, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services
• Process documentation related to new accounts and trade requests, input transaction requests as required, confirming all regulatory requirements are adhered toUse your knowledge of MD’s products & services to identify opportunities, anticipate client needs, and partner with other lines of business to arrange mutually beneficial client contact strategies
• Support and participate in the research and resolution of a variety of complex client concerns as well as contributing to special projects, as required
• Responsible for adherence to professional standards, including policies, procedures and best practices and professional codes of conduct related to client engagement, taking Scotiabank’s risk appetite and culture into consideration relative to day-to-day activities and decisions
• Ensure monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently
• Liaise with Accountants and third parties to provide tax documents or statements as requested.
• General office duties, including reception coverage as required
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• A commitment to an exceptional client experience – using your ability to quickly and clearly understand the client’s perspective, you will provide timely and accurate responses to a myriad of queries.
• A sense of urgency – what’s important to the client is equally important to you. You thrive on getting things done and done well
• The flexibility to work independently and as part of a broader team
• You embrace change – thriving in a diverse environment of ever-changing and competing priorities
• A dedication to organizational efficiency – maintaining a strong attention to detail coupled with the ability to follow up and follow through in a results-oriented fashion
• College diploma or university degree in business, commerce or equivalent
• Demonstrated knowledge of the financial services industry and rules regarding Estates, Trusts, RESPs, RRSPs/RRIFs, TFSAs, Mutual Funds and other investment products
• Approval as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO)
• Proficiency with Microsoft Office Suite
• Working knowledge of CRM2

What's in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success! You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community.

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.