Adventure Hub Associate / Delivery Driver (Seasonal)

SkiBig3; Canmore; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Season pass

Comprehensive training

Team events

Job summary

SkiBig3 invites applications for an Adventure Hub Associate / Delivery Driver (Seasonal) in Banff/Canmore, AB. The role supports guest services, rentals, and delivery operations during the 26-27 winter season, with ~37.5 hours per week and a wage of 18.50 CAD/hour plus a 1 CAD/hour retention bonus on contract completion.

Reporting to Adventure Hub Supervisors, you’ll join a dynamic team at the Banff or Canmore hub, ensuring high guest satisfaction and compliance with safety regulations.

Qualifications

• Excellent customer service and communication skills.
• Must have a valid Canadian driver’s license with a clean driving record.
• Ability to independently manage time and meet guest needs in a fast-paced environment.
• Experience with retail POS systems is an asset.

Responsibilities

• Greet customers and determine their needs.
• Assist guests with SkiBig3 products, lift tickets, rentals, and retail items.
• Provide delivery services for the Adventure Hub where required.
• Handle end-of-day procedures and maintenance of rental equipment.
• Maintain knowledge of partner passes and resort products.

Skills

Customer service

Delivery know-how

Retail POS systems

Time management

Driver's license

Communication skills

Problem solving

Teamwork

Tools

POS systems

Job description

Adventure Hub Associate / Delivery Driver (Seasonal)

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate / Delivery Driver to join our Banff and Canmore Adventure Hub Teams for the 26-27 winter season.

Reporting to Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.

• Position Type: Full-Time Seasonal
• Season Dates: September 2026 through end of April 2027
• Location: Banff & Canmore, AB
• Wage: $18.50 + $1 per hour retention bonus paid upon successful contract completion
• Hours: Approximately 37.5 hours per week

Why Join SkiBig3?

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Enjoy being part of Canada's premier ski vacation booking & fulfilment team

Organizational Relationships

This position is part of the SkiBig3 Adventure Hub team and may be based in either the Banff or Canmore hub location. The role works closely with all SkiBig3 departments, resort partners including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, as well as local hotels and tourism partners throughout Banff, Lake Louise, and Canmore.

Duties & Responsibilities Include

• General presentation of the entire Adventure Hub (retail & rental section) including folding, restocking, dusting, sweeping, and general tidying as required
• Greeting customers and determining their needs
• Assisting customers with SkiBig3 and resort-specific products including snow school, lift tickets, season passes, rental equipment and retail merchandise
• Assisting customers with our partner passes, Mountain Collective and IKON
• Supporting customers through strong rental and retail product knowledge
• Troubleshooting any issues or concerns with guests' ski area products or reservation systemsMaintaining rental equipment and setting aside for tuning when required
• Provide delivery services for the Adventure Hub, subject to meeting Company vehicle insurance requirements. Responsibilities include the pickup and delivery of rental equipment, lift tickets, retail products, and other Company goods as required.
• Accurately processing end of day procedures
• Tuning equipment in house (wax, edges, p-tex) when time permits
• Communicate and work effectively with all ski areas, staff, and both hub locations
• Provide support where necessary
• Providing guests with reservation information when required

Qualifications & Skills

• Time management skills, ability to independently manage own time and show initiative
• Local knowledge including that of Banff and Lake Louise ski resorts is considered an asset
• Exceptional communication skills and phone manner
• Demonstrated computer skills - knowledge of retail operating systems is an asset
• Organized, efficient, responsible and mature
• Ability to work in a fast-paced team environment
• Ability to troubleshoot guest problems
• Proven ability to learn and adapt quickly to changing work environments
• Previous retail experience is an asset
• Valid Canadian driver's license with a clean driving record
• Must have a minimum of three (3) years of personal automobile insurance history in their own name and be able to provide proof upon request. Insurance history under a parent's or another individual's policy does not meet this requirement.
• An Alberta Class 5 driver's license is considered an asset
• Must be eligible to meet SkiBig3's vehicle insurance requirements for driving Company vehicles

Other Requirements

• Candidate must reside in the Bow Valley
• Legally entitled to work in Canada

Diversity, Equity & Inclusion

Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. That commitment was recognized by The Bow Valley Immigration Partnership and SkiBig3 was awarded Gold Workplace Inclusion Champions for 2023, 2024 & 2025 Workplace Inclusion Champions.

We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations made for you during the hiring & interview process, please email our Manager of People Operations ( [e-mail] ) to enquire.

At SkiBig3, we acknowledge that we live, work and play on the traditional and contemporary territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 4), and all people who make their homes in the Treaty 7 region of Southern Alberta.