Adventure Expert, Pursuit Adventure Centre

Pursuit Collection; Banff; On-site; CAD 80,000 - 100,000; Part time

Job summary

A hospitality company in the stunning Canadian Rockies is seeking an Activity Booking Concierge. This role focuses on providing exceptional guest service while booking experiences and managing retail sales. Ideal candidates should have strong customer service skills, attention to detail, and cash handling experience. The job offers a starting pay of $17.50 per hour and various perks, with employment extending from August to November 2025.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Must work well in a team and independently.
• Attention to detail is crucial for customer interactions and transactions.
• Experience with cash handling is necessary.

Responsibilities

• Help guests find unique, locally inspired experiences.
• Uphold high standards of service and merchandising.
• Utilize knowledge of company tours to maximize sales.
• Keep the sales floor organized and clean.

Skills

Teamwork

Attention to detail

Cash handling

Customer service

Job description

Your daily pursuit is helping guests find unique, locally inspired experiences and souvenirs while providing outstanding service to ensure they leave with memories that last a lifetime.

What will your compensation be?

The starting salary for this position is $17.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for summer 2025. This adventure begins early-mid August, until November 14th, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
  
  

What will you do in this job?

• Activity booking concierge
• Uphold our high standards of service, merchandising, and display
• Ensuring service is friendly, courteous and professional
• Utilizing knowledge of Pursuit tours and attractions to cross-sell and maximize retail sales
• Taking a genuine interest in the guest and selling products based on individual, identified needs
• Operating the point-of-sale system with accuracy and efficiency
• The responsible handling of cash, credit cards, and cash out forms
• Keeping the sales floor and storage areas clean and organized
• Abiding by and applying all procedures and policies as laid out
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion
• Monitoring store security
• Facilitating efficient inventory management and movement
• Upholding the high standard of environmental stewardship that is expected of all employees
  
  

What skills and experience do you need for this job?

• Work well in a team environment as well as independently
• Attention to detail and good communication skills
• Cash handling experience
• Strong customer service skills
• Able to take initiative on restocking, re-merchandising, and regular cleaning duties.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  
  

What will your work environment be like?

• Beautiful. You’ll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
  
  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.