Advanced Support Engineer - Diamond

Check Point Software Technologies Ltd.; Ottawa; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in Cyber Security is seeking a Technical Account Manager to join their team in Ottawa. In this role, you will provide technical support to customers, managing high-value accounts and ensuring swift resolution of issues. The ideal candidate will have extensive experience in a TAC environment and a solid understanding of enterprise security technologies. Join us to make the world a safer place while being part of an award-winning company culture.

Qualifications

• 5-8 years of relevant experience in a TAC environment.
• Experience with enterprise grade firewalls.
• Solid understanding of TCP/IP, routing protocols, and Linux commands.

Responsibilities

• Provide technical support, facilitate installations and document processes.
• Manage customer expectations and provide timely resolution of technical issues.
• Develop and maintain troubleshooting skills on Check Point products.

Skills

Analytical skills

Business communication

Technical communication

Multi-tasking

Flexibility

Troubleshooting

Tools

TCP DUMP

Wireshark

Job description

United States: Irving TX, Canada: Ottawa ON

IT & System Administration | Full Time | Job Id: 23708

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in India and abroad.
• Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
• Reproduces customer reported issues and works with internal teams to provide a resolution.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.
• Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• 5-8 years ofrelevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models isa Must.
• Prior experience working on enterprise grade firewalls.
• Solid exposure to TCP/IP/switching/routing protocols.
• Working knowledge of tools like TCP DUMP and Wireshark.
• Experience working in Cloud platforms a plus(GCP,AWS,Azure).
• Working knowledge of Linux commands/shell scripts.
• Working knowledge of DNS, DHCP,IPSEC.
• Good understanding of AAA, Digital Certificates, Active Directory.
• Experience with Core dump/kernel panic analysis.
• Ability to manage high value accounts and keep the internal/external stake holders well informed.
• Ability to communicate with customers in a professional manner.
• Self-Learner.

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.