Advanced Case Manager

Equitable Life of Canada; Waterloo; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading life insurance company is seeking an Advanced Case Manager to join their team in Waterloo. This hybrid role involves resolving complex case issues while building strong relationships with high net worth clients. Ideal candidates will be proactive problem solvers with excellent communication skills and experience in case management.

Benefits

Annual bonus program

Company-paid benefits program

Pension program with employer matching

Employee wellness initiatives

Tuition support

Qualifications

• 1 year of experience in Individual Case Management, preferably in a High Net Worth Market.
• Thorough knowledge of insurance operations.
• Demonstrated organizational skills with attention to detail.

Responsibilities

• Review and resolve issues related to large value cases.
• Maintain relationships with key Prestige Advisors.
• Independently manage complex cases.

Skills

Organizational skills

Problem solving

Communication

Relationship building

Critical thinking

Education

Bilingual (French/English)

Job description

Advanced Case Manager Waterloo, ON, Canada Req #2886 Monday, July 7, 2025 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Advanced Case Manager
Reports To: Manager, Advisor Care
Department: Individual Case Management
Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity:Equitable is looking for an Advanced Case Manager to join our team! We’re looking for a dynamic individual with a proven history of providing solutions for complex case structures in a fast-paced environment. If you are a skilled communicator, enjoy problem-solving, and have a knack for relationship building, then consider joining our Individual Case Management team.

Now is an exciting time to join one of the Waterloo Area’s and Southwestern Ontario’s Top Employers for 2024!

What you will be doing:

• Responsible for reviewing, investigating and resolving issues relating to the input, underwriting and issue of large value cases
• Be able to identify unique high net worth Advisor needs in order to provide appropriate solutions
• Focus on building, strengthening and maintaining relationships with key Prestige Advisors and MGA’s on large cases
• Point of contact for National Accounts, Large Case and Prestige Advisors for escalations and concerns
• Proactive management of large value files that require additional touches and follow ups
• Initiate communication and respond to all inquiries by telephone/email, providing white glove service experience to ultra-affluent Advisors.
• Manage and maintain a high volume of follow ups on a daily basis, oversee pending issues, while ensuring production targets are met and exceeded
• Be able to independently manage and decision make on complex cases

What you will bring:

• 1 year of experience overseeing Individual Case Management preferably- High Net Worth Market
• Thorough knowledge of both inforce and new business insurance operations
• Knowledge of complex/advanced case structures and underwriting requirements
• Demonstrated organizational skills with superior attention to detail
• Advanced communication skills; both verbal and written
• Excellent interpersonal and relationship building skills
• Strong problem solving and critical thinking skills
• Ability to act proactively and take initiative
• Ability to work in a fast paced/ changing, dynamic environment with minimal supervision
• Bilingual French/ English would be considered an asset

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite, full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [emailprotected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

Other details

• Job Family Individual Contributor - Non Transactional
• Pay Type Salary

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