Adoption Change Manager

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A financial institution is seeking an Adoption Change Manager in Toronto, responsible for advocating employee needs regarding technology services. The role demands excellent technical writing, change management skills, and the ability to build relationships with stakeholders. The ideal candidate will thrive in a collaborative environment and contribute to a positive employee experience by promoting new technologies.

Qualifications

• Ability to express oneself and communicate effectively.
• Understanding of CIBC employee needs and expectations.
• Strong relationship management capabilities.

Responsibilities

• Advocate for CIBC employees regarding technology services.
• Create and distribute communications to promote awareness.
• Influence strategies for new and existing technology initiatives.

Skills

Building Partnerships

Change Management

Collaborating

Detail-Oriented

Relationship Management

Technical Communication

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining the Technology Operations team within CIBC. As the Adoption Change Manager, you will be responsible for advocating on behalf of CIBC employees on new and revised technology services. As an Adoption Change Manager, you will be tasked with ensuring that all affected employees are properly equipped to set up and use all new/revised technology services, as well as are aware of where to go for support and assistance. Adoption Change Managers require confidence and the ability to influence peers and vendors by keeping CIBC employee needs top of mind.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Consult with technology project teams and technology service providers to ensure that CIBC employees’ needs are identified when services are introduced or revised.
• Create and distribute all communications and online content to promote awareness of the change and of the impact to CIBC employees across the organization. Technical writing is required.
• Use tools like social media and AI to support socialization and adoption. Change management is nice to have.
• Influence the short-term strategy for new and existing technology initiatives and day-to-day processes on behalf of CIBC employees. Employee advocacy is a must.
• Assist CIBC employees with questions and concerns relating to the service being provided, and the communications made available. Customer service is nice to have.
• Ensure that all appropriate support teams are engaged on projects/ad hoc work (as required).

Who You Are

• Technical Writing. Ability to express oneself and communicate with others verbally and in writing; recognizing that communication is more than just language - it includes tone, style and structure.
• Change management. Ability to understand and express CIBC employee needs and expectations to ensure that they are provided excellent Technology services.
• Relationship Management. Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
• Negotiating. Ability to negotiate successfully across the organization and with external vendors in a constructive and collaborative manner.
• Influencing. Ability to impact decisions within and outside own organization.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Danying Wang

Skills

Building Partnerships, Change Management, Collaborating, Continual Improvement Process, Detail-Oriented, Relationship Management, Results-Oriented, Technical Communication, Technology Services