Adobe CDP Architect

Epsilon Solutions Ltd.; Vancouver; On-site; CAD 120,000 - 170,000; Full time

Job summary

Epsilon Solutions Ltd. seeks an experienced Adobe CDP Architect to lead a customer data and journey transformation program for a Canadian utility client.

You will drive journey-mapping workshops, translate outcomes into CDP architecture, and provide technical leadership across data, identity, governance, and activation. You will collaborate with stakeholders and delivery teams to design privacy-compliant, scalable solutions and guide implementations, ensuring production readiness and knowledge

Qualifications

• 7–10+ years in customer data, marketing technology, digital architecture, or related enterprise architecture roles.
• 3+ years of hands-on experience with Adobe Real-Time CDP and strong experience with Adobe Experience Platform.
• Deep expertise in customer profiles, identity resolution, schema design, data modeling, segmentation, and activation.
• Experience with Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and Adobe data-collection capabilities.
• Ability to translate business strategy and use cases into architecture, platform requirements, data models, integration designs, and delivery roadmaps.
• Strong client-facing communication, workshop facilitation, stakeholder management, and technical leadership skills.
• Understanding of data governance, consent, security, retention, and privacy regulations, including PIPEDA, GDPR, and CCPA.

Responsibilities

• Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
• Translate customer journeys, business rules, and desired outcomes into data, identity, profile, audience, and activation requirements.
• Own the Adobe Real-Time CDP architecture, including schemas, identity namespaces, ingestion patterns, consent, governance, segmentation, and activation.
• Design integrations between Adobe Experience Platform and enterprise systems such as SAP, Microsoft Fabric, Azure, AWS, Salesforce Marketing Cloud, and legacy platforms.
• Provide architectural direction across Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and related AEP capabilities.
• Guide implementation teams through technical design, delivery sequencing, testing, production readiness, and knowledge transfer.
• Partner with Privacy, Security, Legal, Data, and business teams to embed privacy by design and compliant activation.
• Support solution sizing, effort estimation, roadmap development, and resource planning.

Skills

Adobe Real-Time CDP architecture

Adobe Experience Platform

Identity resolution

Customer journey mapping

Architectural leadership

Tools

SAP integration

Microsoft Fabric

Azure

AWS

Salesforce Marketing Cloud

Job description

We are looking for an experienced Adobe CDP Architect to support a customer data and journey transformation program for a Canadian utility client. The role will lead journey-mapping and business-discovery workshops, translate business outcomes into Adobe Real-Time CDP architecture, and provide technical leadership across data, identity, governance, integration, and activation. The architect will work closely with business stakeholders and delivery teams to design practical, privacy-compliant solutions and guide implementation.

Key Responsibilities

• Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
• Translate customer journeys, business rules, and desired outcomes into data, identity, profile, audience, and activation requirements.
• Own the Adobe Real-Time CDP architecture, including schemas, identity namespaces, ingestion patterns, consent, governance, segmentation, and activation.
• Design integrations between Adobe Experience Platform and enterprise systems such as SAP, Microsoft Fabric, Azure, AWS, Salesforce Marketing Cloud, and legacy platforms.
• Provide architectural direction across Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and related AEP capabilities.
• Guide implementation teams through technical design, delivery sequencing, testing, production readiness, and knowledge transfer.
• Partner with Privacy, Security, Legal, Data, and business teams to embed privacy by design and compliant activation.
• Support solution sizing, effort estimation, roadmap development, and resource planning.

Required Experience & Skills

• 7–10+ years in customer data, marketing technology, digital architecture, or related enterprise architecture roles.
• 3+ years of hands-on experience with Adobe Real-Time CDP and strong experience with Adobe Experience Platform.
• Deep expertise in customer profiles, identity resolution, schema design, data modeling, segmentation, and activation.
• Experience with Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and Adobe data-collection capabilities.
• Ability to translate business strategy and use cases into architecture, platform requirements, data models, integration designs, and delivery roadmaps.
• Strong client-facing communication, workshop facilitation, stakeholder management, and technical leadership skills.
• Understanding of data governance, consent, security, retention, and privacy regulations, including PIPEDA, GDPR, and CCPA.

Preferred

• Experience in utilities, energy, telecommunications, financial services, or another regulated industry.
• Familiarity with CIS, billing, payments, contact-center, OMS, IoT, or AMI data.
• Adobe Experience Platform, Real-Time CDP, or Journey Optimizer certification.
• Experience working in Agile, multi-vendor, and large enterprise transformation programs.

Skills:

• Adobe Real-Time CDP and Adobe Experience Platform architecture
• Customer journey mapping and use-case translation
• Identity resolution, unified customer profiles, schema design, and data modeling
• Enterprise data integration across batch, streaming, APIs, and event-based sources
• Client-facing workshop facilitation and technical leadership