Admissions Coordinator FT - Lumsden

EHN Canada; Lumsden; On-site; CAD 50,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich psychische Gesundheit und Sucht sucht nach talentierten Fachkräften, die in einer dynamischen Umgebung wachsen möchten. Als Admissions Coordinator spielen Sie eine entscheidende Rolle bei der Unterstützung von Klienten durch intensive Beratungsgespräche und der Zusammenarbeit mit einem engagierten Team. Sie werden nicht nur die Möglichkeit haben, Ihre Fähigkeiten in einem bedeutenden Bereich zu erweitern, sondern auch aktiv zur Verbesserung der Lebensqualität von Menschen in Not beizutragen. Wenn Sie eine Leidenschaft für den Gesundheitssektor haben und in einem unterstützenden Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Benefits

Umfassende Leistungen für psychische Gesundheit

24/7 Mitarbeiterunterstützungsprogramm

Bezahlte Freizeit, einschließlich eines freien Tages an Ihrem Geburtstag

Zugang zu Fitnessanlagen oder Rabatte auf externe Mitgliedschaften

Berufliche Entwicklung Unterstützung

Umzugshilfe in ganz Kanada

Betriebliche Altersversorgung

Mutter- und Elternzeit Aufstockung

Rabatte für die Kinderbetreuung

Qualifications

• Mindestens 3 Jahre klinische Erfahrung erforderlich.
• Bevorzugt ein Abschluss in einem regulierten Gesundheitsberuf.

Responsibilities

• Verwaltung von Patientenanfragen und Beratungsgesprächen.
• Zusammenarbeit mit medizinischem Personal zur Genehmigung von Aufnahmen.

Skills

Kommunikationsfähigkeiten

Empathie

Kundenservice

Emotionale Intelligenz

Teamarbeit

Education

Abschluss in einem regulierten Gesundheitsberuf

Managementtraining oder gleichwertig

Job description

In the last decade, the rate of Canadians with anxiety, depression, and bipolar disorder has nearly doubled. Currently, one in five Canadians experiences a mental illness annually, and 7% contemplate suicide. Substance abuse has also increased, with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has struggled to meet the increased demand for intensive treatment, resulting in an average wait time of nearly two months.

EHN Canada was founded in 2013 to address this growing need. We believe every Canadian has the right to accessible (little to no wait times), affordable (covered by government or employer), and high-quality (outcomes measurement and evidence-based practices) mental health and addiction services. We have grown to become the country’s largest private provider of these services, with treatment available at ten locations and through a virtual program.

Led by Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto Top Employer Award in 2023. That same year, he published Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, outlining four pillars to enhance our country’s prosperity. He has also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

Our plan is to increase treatment capacity by 385% over the next five years. As the largest private industry of its kind in Canada, we are building something unprecedented—moving quickly, innovating rapidly, and learning along the way. If this excites you, we are seeking talented professionals from all sectors who thrive in a startup culture.

Let’s build this together!

Job Description

With inpatient substance abuse and mental health treatment centers across the country, EHN Canada has a strong market presence, including brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. We generate over 10,000 inbound inquiries monthly from potential clients or their families, which are managed by the admissions team via calls, chats, and emails.

The Admissions Coordinator handles this high volume of inquiries through professional 30-minute phone consultations. This involves building relationships, understanding client situations through detailed discovery questions, and recommending appropriate treatment programs. Team members receive ongoing training on mental health disorders, treatment modalities, ethics, confidentiality, and client needs assessment. The role also manages an active inquiry pipeline and collaborates with medical and clinical staff for admissions approval.

The admissions team is expected to double in size over the next five years. Since mastering this role requires an 18-24 month learning curve, leadership opportunities are filled internally. We are looking for new team members as well as future leaders, supervisors, managers, and directors.

Success in this role requires excellent communication skills, compassion, customer service abilities, self-motivation, emotional intelligence, and teamwork.

Work With Manager Of Admissions To

• Manage and prioritize daily patient care activities, staffing, and resource utilization of admission staff
• Serve as an expert clinical resource for the team
• Facilitate teamwork and effective work processes within the interdisciplinary team
• Support staff orientation and identify training needs
• Ensure all admission documentation, databases, and quality measures are completed accurately
• Participate in hiring, orientation, and performance evaluations
• Coordinate with nursing and other team members, as well as community providers, to facilitate patient transitions
• Manage staff schedules for Admissions Counselors
• Understand health and safety principles and protocols
• Oversee bed allocation and manage room change requests
• Review assessments and coordinate final admission decisions with clinical leadership
• Collaborate on group placements with the Clinical Director
• Contribute to educational initiatives and quality improvement activities
• Perform other duties as assigned

Other Duties

• Respond to inquiries, assess eligibility, and provide program information
• Conduct tours and answer questions from prospective clients and families
• Perform intensive addiction assessments and clinical recommendations
• Manage client cases, communicate with relevant parties, and document interactions
• Act as liaison for community referral agents
• Participate in treatment planning and team meetings
• Complete necessary documentation and maintain client files
• Coordinate medical appointments and manage client waiting lists
• Assist with detoxification processes and deliver program education sessions
• Prepare reports and manage data entry
• Work various shifts, including weekdays, evenings, weekends, holidays, and on-call

Qualifications

• Minimum of 3 years of current clinical experience
• Degree or diploma in a regulated healthcare profession preferred
• Management training or equivalent preferred
• Experience working with patients with concurrent disorders is desirable

Employee Benefits and Perks

• Comprehensive benefits, including allowances for mental health, addiction, and paramedical services
• 24/7 Employee Assistance Program
• Paid time off, including a day off on your birthday
• Access to fitness facilities or discounts on external memberships
• Perks and discounts through Perkopolis
• Professional development support
• Relocation support across Canada
• Defined Benefit pension plan
• Maternity and parental leave top-up
• Daycare discounts

EHN Canada is an employment equity employer. If accommodations are needed during the interview process, please contact Human Resources.