Admissions Coordinator FT

Edgewood Health Network, Inc.; Nanaimo; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits package

EAP program

Paid time off

Birthday day off

Float days

Gym access or facilities

Perkopolis discounts

Education support

Relocation assistance

Pension plan

Parental leave top-up

Daycare discounts

Job summary

Edgewood Health Network, Inc. is seeking an Admissions Coordinator to manage high inbound inquiries for mental health and addiction treatment programs across Canada.

The role involves detailed discovery, building relationships, and guiding clients to appropriate treatment options with clinical collaboration. You will support admissions with ongoing training on mental health conditions, ethics, confidentiality, and need-to-know client information, while maintaining active pipeline management with

Qualifications

• Bachelor's degree preferred.
• Minimum two years of sales experience with a proven track record.
• Sales experience with consultative selling and customer relationship management preferred.
• Analytical and problem-solving skills for sales process improvements.
• Strong communication skills with teams and management.
• Proficient understanding of admissions from lead generation to admission.
• Proficient with Salesforce.
• Ability to thrive in a fast-paced environment.
• Commitment to the mission and values of EHN Canada.
• Evenings and weekends availability required.

Responsibilities

• Answer inquiry calls/emails/faxes and assess eligibility for further assessment or admission.
• Provide information on programs and services within Edgewood Health Network or refer to external providers.
• Conduct intensive addiction assessments and make clinical recommendations.
• Proactively case manage clients and communicate with clients, families, referents, and other professionals.
• Document all communications with clients and families.
• Act as liaison for community referral agents and advise client arrivals.
• Participate with the team on treatment planning and evaluation.
• Complete assessment or admission documentation and consent forms.
• Prepare and maintain client files; maintain open communication with the team.
• Book pre-admission medicals with physicians as required.
• Maintain client waiting lists and present program education sessions.
• Prepare reports and manage data entry; perform other duties as assigned.

Skills

Sales experience

Consultative selling

CRM/CRM systems

Communication

Admissions process

Salesforce

Analytical thinking

Thrive in fast-paced environment

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody's Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country's prosperity for future generations. He's also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we're also the largest in Canada. That means we're building something that hasn't existed before. There is no playbook. We're moving fast, rapidly innovating, breaking things, and learning. Does that excite you? If so, we're seeking talented professionals from all sectors who enjoy our startup culture.

Let's build this together!

Job Description:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the Admissions Coordinator manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

Key Responsibilities:

• Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission
• Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
• Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
• Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
• Documents all communication with clients, family, referents
• Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client's arrival and providing documentation as needed
• Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed
• Completes mandatory assessment or admission documentation, consents or other forms as required
• Prepare and maintain client files
• Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
• Books pre-admission medicals with physician as required.
• Maintain client waiting lists
• Present program education sessions as required
• Preparing reports, data management including data entry as required
• Other duties as assigned

Qualifications:

• Bachelor's degree preferred
• Minimum two years of sales experience and a proven track record of results
• Sales experience with a focus on consultative selling and customer relationship management preferred
• Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
• Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
• Proficient understanding of the entire admissions process from lead generation to admission
• Proficient with Salesforce
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Commitment to the mission and values of EHN Canada.
• Evenings and Weekends availability required

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.