Admissions Coordinator

EHN Canada; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

EHN Canada, the largest private network of mental health treatment facilities, is seeking an Admission Counsellor. This role involves managing patient care activities, coordinating staff, and providing clinical expertise. The ideal candidate will have at least 3 years of clinical experience and a relevant degree, ensuring quality care for all patients.

Benefits

Comprehensive benefits including mental health allowances

24/7 Employee Assistance Program

Paid time off including a day off on your birthday

Access to fitness facilities or discounted memberships

Support for personal and professional development

Defined Benefit pension with employer contribution

Maternity and parental leave top-up

Qualifications

• Minimum 3 years of current clinical experience.
• Degree or Diploma in a regulated health care program preferred.
• Management training or equivalent preferred.

Responsibilities

• Manage daily patient care activities and staffing.
• Serve as an expert clinical resource for the team.
• Coordinate staff schedules for Admissions Counselors.

Skills

Clinical experience

Team coordination

Communication

Education

Degree or Diploma in a regulated health care program

Management training

Job description

Job Description for Admission Counsellor at EHN Canada

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, committed to providing quality care and supporting patients and their loved ones. With over 100 years of collective experience, our programs are offered across the country, ensuring compassionate and accessible care for all Canadians.

Join us in making a difference.

Responsibilities with the Manager of Admissions:

1. Manage daily patient care activities, staffing, and resource utilization of admission staff.
2. Serve as an expert clinical resource for the team.
3. Facilitate teamwork and effective work processes within the interdisciplinary team.
4. Coordinate staff orientation and identify training needs.
5. Ensure completion of all admission documentation, databases, and quality assurance measures.
6. Participate in hiring, orientation, and performance evaluations.
7. Collaborate with nursing and other team members, as well as community providers, to facilitate patient transitions.
8. Coordinate staff schedules for Admissions Counselors.
9. Maintain awareness of health and safety principles and protocols.
10. Oversee bed allocation and manage room change requests.
11. Review assessments and coordinate final admission decisions with relevant clinical staff.
12. Assist in group placement of new admissions with the Clinical Director.
13. Contribute to educational activities and quality improvement initiatives.
14. Perform other duties as assigned.

Additional Duties of the Admission Counsellor:

1. Respond to inquiries via calls, emails, or faxes and assess eligibility.
2. Provide information on programs or refer to external providers.
3. Conduct tours and answer questions from prospective clients and families.
4. Perform addiction assessments and make clinical treatment recommendations.
5. Manage cases proactively, communicating with clients, families, and professionals.
6. Document all communications accurately.
7. Act as liaison for community referral agents.
8. Participate in treatment planning and team meetings.
9. Complete required documentation and maintain client files.
10. Assist with detoxification processes when needed.
11. Present educational sessions as required.
12. Prepare reports and manage data entry.
13. Work shifts including weekdays, evenings, weekends, holidays, and on-call as needed.

Qualifications:

• Minimum 3 years of current clinical experience.
• Degree or Diploma in a regulated health care program preferred.
• Management training or equivalent preferred.
• Experience with patients with concurrent disorders.

Employee Benefits and Perks:

• Comprehensive benefits, including allowances for mental health, addiction services, and paramedical services.
• 24/7 Employee Assistance Program through LifeWorks.
• Paid time off policies, including a day off on your birthday.
• Access to fitness facilities or discounted memberships.
• Perks and discounts through Perkopolis.
• Support for personal and professional development.
• Relocation support due to nationwide presence.
• Defined Benefit pension through CAAT with up to 4% employer contribution.
• Maternity and parental leave top-up.
• Discounts at Kids & Co. Daycare.

EHN Canada is an employment equity employer. Please contact Human Resources if accommodations are needed during the interview process.