Admissions & Case Coordinator (18 Months Contract)

YOUTHDALE TREATMENT CENTRES; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community mental health organization in Toronto is seeking a full-time Admissions and Case Coordinator to support the intake and recovery of children, youth, and young adults. Responsibilities include managing admissions, collaborating with healthcare professionals, and ensuring compliance with health standards. The role requires a college diploma and at least two years of relevant experience. Applicants should have strong communication and interpersonal skills.

Qualifications

• At least two years of experience in intake, triage, or case management.
• Knowledge of community mental health resources and social determinants of health.
• Strong clinical experience required to support decision-making.

Responsibilities

• Complete all intake functions for emergency admissions and treatment programs.
• Collaborate with clients and caregivers in intake processes.
• Consult with inter-professional teams to address client needs.

Skills

Interpersonal skills

Communication skills

Knowledge of mental health

Ability to navigate community resources

Experience in case management

Education

College diploma in related field

Regulated Health Care Professional registration preferred

Job description

Job Description – Admissions & Case Coordinator - Full-Time Contract (18 Months)

Location : Inpatient Unit (227 Victoria Street, Toronto, Ontario)

Status : Full-Time Contract (18 Months)

Hours : 37.5 hours per week

Union / Non : This is a unionized position

Rate of pay : $33.20 per hour

Position Summary

The Admissions and Case Coordinator position will ensure that Youthdale values are reflected in the ongoing triage of services to identified need, transition, and continued recovery of the children, youth, and young adults. This role will assist the Youthdale in intake, intake data collection and input, admissions, case management, and admission requirements for all Youthdale programs.

The Admissions and Case Coordinator will support a workplace that embraces equity, diversity, inclusion and belonging, encourages teamwork and complies with all applicable regulatory and legislative requirements.

Accountability

The position reports directly to : Interim Director, Clinical Programs.

Corporate Responsibilities

• Fosters positive and constructive interpersonal relationships with the staff, volunteers, and residents, visitors, outside agencies, government officials and related professional associations.
• Maintains and adheres to all relevant legislation.
• Maintains and adheres to organizational policies and procedures.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.
• Development, implementation, monitoring and evaluation of training and development programs aligned with the organization's strategic priorities and guiding principles.
• Demonstrates management practices, which are consistent with the guiding principles and philosophy of Youthdale Treatment Centres.

Job Responsibilities

• Complete all intake functions as it relates to Court-Ordered and Emergency admissions to the ASU, as well as admissions into the Live in Treatment programs (including Step-up / Step-down), TAU, and Day Treatment programs
• Gather collateral and referral information to present at prioritization and bed flow meetings, and facilitate a discussion to ensure acceptance decisions are made for clients who meet the program criteria
• Utilizes standardized tools to aid with admission / decline decision making such as the CALOCUS and INTER-RAI
• Collaborate with client and caregiver to ensure their voice is incorporated in the process
• Assist with determining the type of admission to the ASU : Court Order or Emergency admissions
• For Court Ordered admissions, assist families with the paper work required to obtain a court order, and assist with securing funding if needed
• For clients who are declined - ensure they are triaged to appropriate services
• Ensure documentation standards are met and data collection as per policy guidelines
• Coordinate and support appropriate services for clients and their families while at Youthdale
• Verbal communication and writing documentation that addresses client's care and treatment. Coordinating meetings and appointments as mandates and / or needed
• Consult with inter-professional teams to determine client needs
• Facilitates clients' utilization of appropriate community services by performing duties such as researching available services, liaising with these agencies, providing related advice and consultation to clients and providing referrals to appropriate community treatment alternatives and services. Utilizes available community resources to develop supportive and rehabilitative programs for adults and their families.
• Represent Youthdale in a professional manner during external community meetings
• Ensure standards of professional practice with respective regulatory bodies (Ontario College of Social Workers and Social Service Workers, MCCSS, MOH, Auditor, Accreditation, etc.) are met
• Maintain and adhere to all relevant legislation, organizational and occupational health and safety policies and procedures, and the mission, vision, and philosophy of the agency.
• Understanding the CYFSA and ministry licensing requirements as it relates to Child and Youth Services
• Maintain clients records and prepare reports

Qualifications

• College diploma in related field
• Regulated Health Care Professional and registration with the OCSWSSW, or related professional association preferred
• At least two years of experience such as intake / triage / case management
• Knowledge of community resources within the GTA and step down interventions
• Knowledge of children and youth mental health and the social determinants of health.
• Expert knowledge of system navigation and referral pathways to community mental health, addiction support, health, social agency resources, etc.
• Strong interpersonal and communication skills.
• Ability to communicate verbally and write clear, concise reports and documentation.
• Clinical experience is required to support decision-making, i.e., escalation or changes in service levels.
• Experience with multi-disciplinary collaboration / communication.
• Experience facilitating transitions between treatment services
• Experienced with standardized triage tools and assessment tools
• Some travel is required. Driver License and / or access to transportation.

ABOUT YOUTHDALE TREATMENT CENTRES

Youthdale ) provides comprehensive, integrated mental health services to children and their families, connecting them with the right programs and services, both at Youthdale and in their communities. We meet the complex needs of children and youth with a team of highly skilled and dedicated psychiatrists, psychologists, neurologists and neuropsychologists, social workers, nurses, and child and youth workers. To know more about us and the amazing work that our team does, please visit

APPLICATION

At Youthdale, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. Youthdale is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

Please apply with an updated resume and cover letter by September 21, 2025.

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