Admissions Advisor - Office of the Registrar - FT Support (2 Positions)

Faculty of Applied Sciences & Technology at Humber Polytechnic; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join Humber Polytechnic as an Admissions Advisor, providing essential support in a dynamic environment that champions diverse perspectives. This role requires expertise in customer service, strong interpersonal skills, and a passion for education. With an inclusive team culture, Humber aims to foster growth and development for all staff.

Benefits

Tools and technology to succeed at your job

Opportunity to build Humber's future

Qualifications

• Minimum of 2 years of related experience.
• Experience in a complex service environment required.
• Practical knowledge of academic policies and procedures.

Responsibilities

• Provide front line support services for Admissions processes.
• Assist students with admissions-related queries.
• Handle sensitive and confidential information.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Initiative

Education

Two-year diploma in Public Relations, Accounting, or Business

Tools

Microsoft Office Suite

Job description

Admissions Advisor - Office of the Registrar - FT Support (2 Positions) - (33215)

Description

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: Admissions Advisor

Status: FT Support

Hours: 35 hours per week

Faculty/Department: Office of the Registrar

Campus/Location: One position at North Campus and one position at Lakeshore Campus – must be comfortable working hybrid, a minimum of three (3) days on-site.

Salary: FT Support Payband: F

Salary Range: $31.05 - $35.99

Starting Salary: $31.05

Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About The Office Of The Registrar At Humber

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Admissions, Academic Records, Convocation, Contact Centre, Fees, Financial Aid, Registration & Course Scheduling, Reporting, and Student Systems at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

About The Admissions Advisor Role

Under the direction of the Manager, Admissions, the Admissions Advisor provides overlapping front line support services for a broad range of initiatives in the Office of the Registrar. The primary role of this position will be focused on providing expert advice and assistance regarding Admissions related questions and processes for full and part-time students while providing general knowledge assistance in other areas as required. This position reports to the Manager, Admissions and will be assigned to work within a workgroup where day-to-day activities will be monitored by the workgroup lead for the area.

The Admissions Advisor must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Colleges and Universities (MCU) policies and procedures and Humber services. The incumbent at times may deal with sensitive and highly confidential information and communicate directly with prospective students, applicants, guidance counsellors, parents, faculty, administrators, and other authorized third-parties.

Qualifications

About You:

About

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

Two (2) year diploma or equivalent within the field of Public Relations, Accounting, or Business.

Experience/Skills

• A minimum of two (2) years of related experience.
• The candidate must demonstrate use of initiative in both planning of work and in taking a pro-active approach to addressing customer concerns.
• Practical experience in a complex service environment is required, along with excellent interpersonal, listening, and customer service skills.
• The candidate must demonstrate organizational skills and the ability to handle multiple tasks, frequent interruptions, fluctuating volumes, and ongoing deadlines.
• Additionally, excellent oral and written communication skills and the ability to explain complex policies and procedures effectively is required.
• Strong computer skills including knowledge of e-mail software and Microsoft Office Suite specifically in Excel is an asset.
• The candidate must have the ability to work well under pressure while demonstrating confidence and good judgement along with the ability to remain calm when dealing with difficult people or situations.
  
  

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!
  
  

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Hours Per Week: 35Position Type: FT SupportPayband: F

Minimum Salary

: 31.05

Maximum Salary

: 35.99

Work Locations

:

Lakeshore Campus

3199 Lakeshore Blvd. West

Etobicoke M8V 1K8

Job Family

: Student Affairs and ServicesDeadline to Apply: June 8, 2025

Job Posting

: 5/30/25Department: Office of the Registrar