Administrator, Salesforce - Front Office

Atlantic Packaging Products Ltd.; Toronto; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Education assistance for continuous skill development

Opportunities for advancement

Employee Assistance Program (EAP)

Job summary

Atlantic Packaging Products Ltd. is looking for a Salesforce Administrator to be a key member of their Enterprise Applications group in Toronto, Ontario. This role is crucial for leveraging technology in their digital strategy, focusing on optimizing the Salesforce platform to support business efficiency.

The ideal candidate will have a degree in Business or IT, Salesforce certification, and over 5 years of experience managing Salesforce for 100+ users. The company offers comprehensive benefits including health coverage and opportunities for advancement.

Qualifications

• 5+ years of experience managing Salesforce for 100+ users.
• Advanced skills in building custom apps, workflows, and reports.
• Experience in Agile/Scrum environments and managing business requirements.

Responsibilities

• Provide end user support and troubleshooting assistance.
• Configure and maintain the Salesforce instance.
• Manage data quality and implement automation for efficiency.
• Collaborate with teams to gather requirements and design solutions.

Skills

Salesforce administration

Data management

Automation

Business analysis

Interpersonal skills

Jira and Confluence knowledge

Fluent in French

Education

University Degree in Business or IT

Salesforce Certification

Tools

Salesforce

Office 365

Zendesk

ServiceNow

Job description

“Join us in building Careers and shaping Experiences Beyond the Box”

About Us

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Opportunity

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

What You’ll Do

Key Responsibilities

• Provide end user support and troubleshooting assistance, ensuring timely resolution
• Configure, customize, and maintain the Salesforce instance to align with evolving business needs
• Collaborate with stakeholders to gather requirements, design solutions, and implement changes
• Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.
• Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.
• Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.
• Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making
• Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies
• Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting
• Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability
• Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations
• Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements
• Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction
• Collaborate with cross-functional teams, including sales, marketing, customer service, and finance

What You'll Bring

• University Degree in Business, Information Technology, or related major.
• Certification in Salesforce Administration or Advanced Administrator.
• 5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.
• Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports and dashboards.
• Advanced skills in applying automation to solve complex business problems.
• Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.
• Proficient in Office 365 with expert level skills in Excel.
• Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.
• Experience with data governance and data management.
• Experience working in Agile/Scrum environments and complex multi‑phase projects.
• Experience in business analysis, including elicitation and management of business requirements.
• Experience in writing user stories and business process documentation.
• Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.
• Ability to communicate fluently in French would be an asset.

What We Offer

• Comprehensive health, dental and vision coverage (dependents included)
• Teamwork‑focused culture with sustainability initiatives and social events
• A culture of appreciation through a point‑based recognition
• Opportunities for advancement and internal movement
• Education assistance for continuous skill development
• Academic scholarships for employees’ children
• Safety equipment and PPE support program
• Retirement savings and wellness initiatives
• Employee Assistance Program (EAP)

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please note

Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range: $85,000 - $100,000 per year. A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.