Administrator II--Bilingual, Documentation

First National Financial; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Health Spending Account

Maternity and Parental Leave Top Up

Career advancement opportunities

Transit-adjacent office

Job summary

First National Financial is recruiting a Bilingual Documentation Administrator in Toronto, ON. This full-time role focuses on renewing and discharging mortgages for First National and 3rd party servicers.

You will input renewal details, audit terms, and manage daily workflows to ensure accurate mortgage processing. The ideal candidate has a post-secondary diploma, some mortgage experience, and is fluent in English and French, with a strong problem-solving mindset.

Qualifications

• Post-secondary diploma or degree completed.
• Some mortgage industry experience preferred.
• Fluent in English and French.
• Strong problem-solving skills.

Responsibilities

• Enter renewal details accurately in Optimus.
• Review directory reports and fix errors.
• Prepare Conversion Agreements for Adjustable mortgages.
• Generate and mail confirmation letters to clients.
• Audit renewals and conversions for accuracy of terms.
• Maintain investor spreadsheets daily for renewal allocations and reporting.
• Maintain current interest rate sheets for Renewal Administration.
• Manage and complete daily workflow items.
• Prepare mortgage Discharge Statements.
• Audit discharge statements for penalties, fees and notes.
• Prepare discharge documents for residential mortgages 30–60 days after payoff.
• Complete other projects as assigned.

Skills

Bilingual (English/French)

Education

Post-secondary diploma or degree

Tools

Optimus

Job description

We are hiring a Bilingual Administrator ll, Documentation!

Reporting To: Supervisor, Documentation

Full-Time/Part-Time: Full-time

Salary Range: $43,000 - $53,000

Posting Date: September 28, 2026

Closing Date: October 12, 2026

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 6.5

Office Location: Toronto, ON

Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

The Opportunity:

The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers.

How you will contribute:

• Accurately input renewals details on Optimus (renewal directory or manual when required)
• Check errors on directory reports and weekly reports making corrections where required
• Prepare Conversion Agreements for Adjustable mortgages when requested by client
• Generate and mail confirmation letters to client
• Audit renewals/conversion to ensure accuracy of terms inputted
• Maintain investor spreadsheets for renewal allocations and reporting commitments for Accounting, investors and management on a daily basis based on guidelines from treasury
• Maintain current interest rate sheets used by Renewal Administration Department
• Manage and complete daily workflow items
• Prepare mortgage Discharge Statements
• Audit discharge statements to ensure accurate penalties, fees and notes are in place
• Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out
• Complete all other projects as assigned by management

The experience you need:

• You have acquired a post-secondary diploma or degree
• You have some experience in the mortgage industry (may not be applicable for entry-level positions)
• You enjoy problem-solving
• Bilingualism (French, English) required

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you'll join:

Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

#FNLOON