Administrator/General Manager/Executive Director

EXTENDICARE; London; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Mentorship & Growth

Career Advancement

Purposeful Work

EFAP

Benefits Package

Job summary

Extendicare is seeking an Executive Director to lead a long-term care home in Ontario, overseeing operations, budgeting, regulatory compliance and overall resident care. You will drive strategy, quality improvement, and a high-performing leadership team to deliver exceptional service.

The role emphasizes a person-centered care philosophy, staff development, and strong collaboration with stakeholders to ensure safe, compassionate, and compliant operations.

Qualifications

• A university degree in Health, Gerontology, Business, Marketing or Social Services.
• LTC Administrator Certification (where applicable).
• Minimum of five (5) years’ relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations.
• Demonstrated ability to lead and engage a sizeable multidisciplinary team, in a unionized environment.
• Working understanding of business planning processes and utilization of KPI to drive business success and achievement of strategies.
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes.
• Passion to promote a person-centered care philosophy and work with seniors.
• Must provide a complete and current (within six months) Vulnerable Sector Check or be willing to obtain one.

Responsibilities

• Lead and oversee all operations and expenditures related to funding streams, balancing envelopes and ensuring accountability.
• Financial stewardship – manage budget and drive fiscal accountability.
• Collaborate with multidisciplinary teams to support residents and staff wellbeing.
• Ensure staff and resident safety and care practices comply with Acts, Regulations and Extendicare policies.
• Support managers, front-line employees, residents, and families daily.
• Cultivate a culture enabling managers and employees to perform their best and deliver quality care.
• Develop home-level strategies to enhance resident care and align with Extendicare goals.
• Respond to feedback from residents, families, vendors and team members with empathy.

Skills

Financial Acumen

Regulatory Knowledge

Business Acumen

Relationship Management

People Management

Customer Service

Change Management

Strategy Development

Data Analytics

Education

Bachelor's degree in Health, Gerontology, Business, Marketing or Social Services

LTC Administrator Certification

Job description

Job Description

Role Description: Executive Director

Mission:

As the Executive Director you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. By demonstrating the attributes of a seasoned and compassionate leader, you will engage employees to achieve the highest standards of care, service and value for our residents. This role is accountable for the overall leadership, strategic planning, and operational management of the long-term care home while ensuring it maintains compliance with regulatory requirements, policies and organizational standards.

Key Outcomes:

• Serve as a strong advocate for resident safety and the ongoing advancement of quality care.
• Develop a high performing management team of highly engaged leaders who model Extendicare's values and provide exceptional care and service
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Attain high resident and family engagement as measured through Experience Survey Results, by safely caring for each person as we would our own family.
• Manage financial resources and meet/exceed targets.
• Ensure adherence with provincial legislation, organizational standards, policies and procedures.

Key Responsibilities:

• Lead - Oversee all operations and expenditures related to funding streams, balancing funding envelopes and ensuring all accountabilities are met with respect to jurisdictional authorities and Extendicare policies/procedures
• Financial stewardship – Ensure home operates in accordance with budget and drives fiscal accountability within all leaders and departments.
• Collaborate - Collaborate with multidisciplinary teams in our communities, regional and support teams to support the health and well-being of residents and team members, because we achieve more together.
• Comply - Ensure all staff and resident safety and care practices adhere to relevant Provincial and Federal Acts and Regulations, including Collective Agreements and Extendicare policies and standards.
• Support - Take a hands-on approach to supporting managers, front-line employees, residents, and families through their day-to-day priorities, building capacity in the team and leading by example.
• Cultivate - Establish a culture which enables managers and employees to perform their best, respect the Resident Bill of Rights/Commitment to Residents and deliver quality care in compliance with policies, procedures and regulatory requirements
• Develop – Deliver an exceptional employee experience which aims to build high performing teams through ongoing focus on talent development, ongoing education and succession planning.
• Improve - Ensuring the success of Quality Improvement Programs and initiatives because we are relentless in our efforts to improve
• Strategy Development – in consultation with the leadership team, develop home level strategies that enhance resident care and support the broader Extendicare goals.
• Customer Service – through employing the customer service mindset, accept and respond to feedback (concerns, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
• Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity

Required Education, Credentials and Experience:

• A university degree in Health, Gerontology, Business, Marketing or Social Services
• LTC Administrator Certification (where applicable)
• Minimum of five (5) years’ relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations
• Demonstrated ability to lead and engage a sizeable multidisciplinary team, in a unionized environment
• Working understanding of business planning processes and utilization of Key Performance Indicators (KPI) to drive business success and achievement of strategies
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes
• Passion to promote a person-centered care philosophy and work with seniors
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies (included for posting only)

• Financial Acumen
• Industry/Regulatory Knowledge
• Business Acumen
• Relationship Management
• People Management
• Customer Service
• Change Management

Attributes of an Effective Leader

• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate
• Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development
• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

Time Type:

Full time

At Extendicare,we’vespent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer acomprehensive suite of benefitsdesigned to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We mayuse artificial intelligence (AI) toolsto support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team butdo notreplace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. Ifyou wouldlike more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.