Administrator, Exams (Permanent, full-Time)

SkilledTradesBC; Richmond; Hybrid; CAD 61,000 - 82,000; Full time

Benefits offered by this job

Hybrid schedule

Flex days

37.5-hour work week

Pension contributions

Lifestyle Spending Account

On-site gym

Extended Health and Dental Plans

Job summary

SkilledTradesBC is seeking an Exams Administrator to handle day-to-day examination and assessment administration, scheduling, and QA for apprentices and training providers in a hybrid work environment.

The role provides external stakeholder support to invigilation partners, manages exam materials, resolves first-level anomalies, and collaborates with the Assessments and IT teams to ensure secure testing processes and timely results.

Qualifications

• Highschool diploma or equivalent is required. A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.
• Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
• Ability to work independently with minimal supervision as well as in a team environment
• Strong ability to adapt to changing priorities
• Previous customer service and data entry experience considered an asset
• Ability to lift up to 25lbs
• Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner
• Strong competencies: self-management, initiative, attention to detail, multi-tasking, time management and prioritizing, communication, problem solving and good judgment, interpersonal skills

Responsibilities

• Examination and Assessment Administration and Quality Assurance: scheduling, verifying eligibility, follow-up for information
• Prepare and arrange examination materials for apprentices writing out of province
• Mark examinations and perform initial quality assurance review of results
• Record technical training results from training providers
• Distribute examination results to internal and external contacts
• Ensure secure storage of examination materials
• Activate and deactivate exam versions
• Distribute scheduling data to external contractors
• Prepare confidential examination materials for pickup and review feedback forms
• Maintain security of test materials
• Track unique requests and escalations
• Stakeholder Support: invigilator support, respond to provider questions, verify training results, plan large exam events, act as invigilator and backup
• System Support: liaise with IT to identify issues, propose improvements, design tools, test and implement solutions
• EDUCATION/EXPERIENCE section responsibilities

Skills

Teamwork

Adaptability

Communication

Problem solving

Interpersonal skills

Customer service

Data entry

Education

Highschool diploma or equivalent

Post-secondary education in Business Administration or equivalent preferred

Tools

MS Office

Job description

Administrator, Exams (Permanent, full-Time)

Job Description

Posted Friday, August 14, 2026 at 10:00 a.m. | Expires Saturday, August 29, 2026 at 9:59 a.m.

Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!

ABOUT THE POSITION

The Exams Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.

RESPONSIBILITIES/ACCOUNTABILITIES

Examination and Assessment Administration and Quality Assurance:

• Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required
• Prepare and arrange examination materials for apprentices writing out of province
• Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalates content concerns to Program Standards
• Record technical training results received from training providers
• Distribute examination results to internal and external contacts
• Ensure electronic and physical examination materials are stored securely
• Activate and deactivate versions of exams as directed by Program Standards
• Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators
• Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Manager
• Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures
• Track unique requests and escalations

Stakeholder Support:

• Provide exam day support to invigilators to ensure exam processes and procedures are followed
• Respond to questions from training provider partners relating to the general coordination of exam events
• Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies
• Develop and implement plans for large exam events
• Act as invigilator at training provider sites and SkilledTradesBC office
• Act as backup for other roles within Assessments department
• Act as first-tier support to resolve internal and external escalations or tasks

System Support:

• Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements
• Identify and report deficiencies as well as recommend system improvements where possible
• Participate in the planning and feedback to design software tools that meet business requirements
• Test and implement technical solutions; validate that the final product satisfies the defined requirements
• Identify and resolve technical system issues directly impacting scheduling and marking examinations
• Perform other related duties and participate in special projects as assigned

EDUCATION/EXPERIENCE

• Highschool diploma or equivalent is required. A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.
• Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
• Ability to work independently with minimal supervision as well as the ability to work in a team environment
• Strong ability to adapt to changing priorities
• Previous customer service and data entry experience considered an asset
• Ability to lift up to 25lbs
• Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner
• Strong competencies are required in the following areas:
• Self-management
• Initiative
• Administration with attention to detail
• Multi-tasking
• Time management and prioritizing
• Communication, both written and verbal
• Problem solving and good judgment
• Interpersonal skills

COMPENSATION

Salary Band B: $$60,831 - $$82,300

SkilledTradesBC offers a highly competitive benefits package and perks which include:

• Hybrid work schedule, flex days, and a 37.50-hour work week,
• Eligible for pension contributions,
• Lifestyle Spending Account, on-site gym,
• Extensive Extended Health and Dental Plans that are 100% employer paid.

SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative.

Posting Closing Date: Friday, August 28, 2026

WHO WE ARE

SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.

SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.

At SkilledTradesBC , we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.

Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.

SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.