Administrator and Office Clerk

Integrated Care System; Halifax; On-site; CAD 35,000 - 50,000; Full time

Job summary

A healthcare provider in Halifax seeks an Administrator and Office Clerk to handle administrative duties and liaise with patients primarily over the phone. The ideal candidate should possess strong communication and time management skills, and have experience in customer service and healthcare settings. Additionally, qualifications such as GCSE level, along with NVQ III in IT or admin, are preferred. Flexibility in working hours is required to ensure coverage during operational hours.

Qualifications

• Educated to GCSE level or equivalent.
• Experience in customer service and healthcare setting.
• Ability to work both autonomously and as part of a team.

Responsibilities

• Carry out administrative duties in a busy office environment.
• Manage patient appointments and communications.
• Support the operational needs of the general practice team.

Skills

Communication skills

Time management

Interpersonal skills

Problem-solving

Microsoft Office

Analytical skills

Education

GCSE or equivalent

IT or admin qualification at NVQ III or above

RSA level II or equivalent

Job description

Thepost-holder will be working with the rest of the team at Beechwood MedicalCentre. Youwill answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice. Thehours are quite specific in order to cover the site for all of the hours we areopen. If you have worked in general practice or primary care before that wouldbe useful but it is not essential all of the training will be given.

Main duties of the job

Thefollowing are the core responsibilities of the Administrator and Office Clerk.There may be, on occasion, a requirement to carry out other tasks; this will dependon factors such as workload and staffing levels as directed by the Practice Operations Manager:

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patientsand take inbound calls from patients in the admin office.

c. Book, change and cancel appointmentsfor patients in line with current arrangements.

d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice OperationsManager, Business Manager or Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

Monday - 12.00pm - 6.30pm (with a 30 minute unpaid lunch break)

Tuesday - 8.00am - 2.30pm (with a 30 minute unpaid lunch break)

Wednesday - 12.00pm - 6.30pm (with a 30 minute unpaid lunch break)

Thursday - 12.00pm - 6.30pm (with a 30 minute unpaid lunch break)

Friday - 8.00am - 2.30pm (with a 30 minute unpaid lunch break)

Total weekly hours - 30.0

You MUST be able to work these hours, although we will have a small degree of flexability.

About us

Thisjob description is intended to provide an outline of the key tasks andresponsibilities only. There may be other duties required of the post-holdercommensurate with the position. This description will be open to regular reviewand may be amended to take into account development within the practice. Allmembers of staff should be prepared to take on additional duties or relinquishexisting duties in order to maintain the efficient running of the organisation. This document may be amended, following consultationwith the post-holder, to facilitate the development of the role, the practiceand the individual. All personnel should be prepared to accept additional, orsurrender existing, duties to enable the efficient running of the organisation.

DUE TO THE LARGE NUMBER OF EXPECTED APPLICATIONS, WE CAN, UNFORTUNATELY, ONLY RESPOND TO THOESE CANDIDATES THAT WE WISH TO PROGRESS.

Job responsibilities

Thepost-holder will be working with the rest of the team at Beechwood MedicalCentre. Youwill answer the telephone and liaise with patients, carry out administrativeduties as required to keep the smooth running of the general practice. Thehours are quite specific in order to cover the site for all of the hours we areopen. If you have worked in general practice or primary care before that wouldbe useful but it is not essential all of the training will be given.

Person Specification

Qualifications

• Qualifications
• Educated to GCSE level or equivalent
• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure
• Competent in the use of Microsoft Office and Outlook
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.