Administrative Support Worker

YMCA of Greater Halifax/Dartmouth; Dartmouth; On-site; CAD 33,000 - 45,000; Full time

Job summary

A community-focused charity in Dartmouth seeks an Administrative Support Worker to provide organizational support and engage with youth. Responsibilities include reception duties, communication with stakeholders, and managing administrative tasks. The ideal candidate has a background in Office Administration, relevant experience, and a passion for youth engagement. This full-time position offers a salary between $33,500 and $44,800 per year with comprehensive benefits.

Benefits

Complimentary YMCA membership

Access to Y at Home fitness programs

Discounts on YMCA childcare

3 weeks' vacation entitlement

Comprehensive benefits package

Complimentary wellbeing and counselling services

Qualifications

• Minimum 1 year of relevant experience required; 2 years preferred.
• Experience and skill in relating to adolescents and young adults strongly required.
• Ability to prioritize and be flexible in managing workloads.

Responsibilities

• Provide reception duties, creating a welcoming atmosphere for youth and caregivers.
• Communicate with youth, families, staff, and community partners.
• Book and handle administrative details for clinics, events, and meetings.

Skills

Strong skills working positively with youth and adolescents

Excellent organizational skills

Strong communication skills (verbal & written)

Proven time management and problem-solving skills

Education

Graduate from a recognized Office Administration, Business Program or equivalent

Tools

MS Office (Word, Excel, Access, Outlook)

Office equipment (facsimile, copier/printer/scanner)

Job description

Title: Administrative Support Worker

Location: 2269 Gottingen Street, Halifax, NS

Program: Anchor Youth Space, North End Halifax

Position Status: Full-Time

Compensation: $33,500- $44,800 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As Part Of Your Total Compensation

• Receive a complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Discounts on YMCA childcare and camp programs
• 3 weeks’ Vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling services

About The Role

Integrated Youth Services (IYS) is a dynamic international and pan-Canadian movement that aims to transform how youth access and receive services for substance use, mental health issues, and other key challenges. Operating within a community-led, partnership-based model, Integrated Youth Services-Nova Scotia (IYS-NS) will offer young people and their caregivers a range of in-person and virtual services, programs, and support, in one convenient location. In doing so, IYS-NS sites will provide a coordinated response that puts youth and caregivers at the center.

The IYS-NS site Administrative Support Worker provides administrative and organizational support to the GM, core site staff members and other team members as assigned.

This will include daily supportive interactions with youth.

In This Role, You Will

• Embrace a wholistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, the social determinants of health, and the principles of equity, diversity, inclusion, reconciliation, accessibility, and anti-racism (EDIRA).
• Provide reception duties, creating a warm and welcoming atmosphere for youth and caregivers.
• Interacts with and develops rapport with youth on a daily basis.
• Direct clients and program participants and notify staff of people waiting to see them.
• Answer phone calls, relay messages, and refer callers, with follow-up as appropriate.
• Process incoming/outgoing mail and emails.
• Communicate with youth, families, staff, community partners, suppliers, service personnel, etc.
• Maintain supply of snacks and beverages in the waiting area.
• Handle sensitive and challenging situations with discretion, tact, confidentiality, and a non-judgmental approach.
• Book and handle administrative details for clinics, events and meetings (including rooms, communications, supplies & materials, equipment, catering, etc. as required).
• Establish and maintain office filing system, manuals and records to ensure efficient storage and retrieval of material.
• Maintain databases and identifies and troubleshoots issues that arise.
• Manage inventory of supplies and places orders as required.
• Maintain site team communications.

Education And Skills Qualifications

• Graduate from a recognized Office Administration, Business Program or equivalent required.
• Minimum 1 year of relevant experience required; 2 years preferred.
• Experience and skill in relating to adolescents and young adults strongly required
• An equivalent combination of education and experience will be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application.
• Strong skills working positively with youth and adolescents.
• Strong working knowledge of Windows, MS Office (Word, Excel, Access, Outlook, etc.), Internet, and database programs required.
• Good working knowledge of office equipment (e.g., facsimile, copier/printer/scanner) required.
• Proven time management and problem-solving skills.
• Excellent organizational skills, strong communication (verbal & written) and interpersonal skills.
• Ability to prioritize and be flexible in the management of workloads; function effectively in a stressful environment with multiple deadlines and concurrent activities.
• Demonstrates initiative; self-motivated and able to work with minimal supervision.
• Demonstrates high regard for quality, accuracy and attention to detail.
• Able to work as part of a team in a busy youth space.

To Apply

Please apply online at https://ymcahfx.ca/workwithus/ by October 16, 2025.

Please note that all successful candidates are required to provide:

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire
• Valid First Aid and CPR Training

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.