Administrative Support IV - ID Specialist

Alberta Health Services; Lethbridge; On-site; Full time

Job summary

Alberta Health Services seeks an ID Specialist to assist clients with Alberta Personal Health Care and Identification Cards. This casual role involves client screening, communication with federal entities, and maintaining client records. Ideal candidates have experience in Addiction and Mental Health and strong organizational skills.

Qualifications

• Minimum 3 years’ experience in Addiction and Mental Health.
• Experience developing training modules and delivering presentations.

Responsibilities

• Providing initial screening at intake to assess clients' ID needs.
• Maintaining caseloads and paperwork for clients.
• Engaging with multi-provincial and federal entities.

Skills

Leadership

Organizational Skills

Critical Thinking

Communication

Education

Post-secondary education

Diploma from recognized institution

Tools

MS Office Suite

Job description

Your Opportunity:

The AHS ID Specialist is responsible for working directly with clients across the MH & A continuum of care who require Alberta Personal Health Care or Alberta Identification Cards. The ID Specialist engages with multi-provincial and federal ministries, organizations, agencies, and community resources to confirm a client’s identity, provincial residency, and legal entitlement to remain in Canada. This is a casual position with no regular hours. The ID Specialist’s responsibilities include:

1. Providing initial screening at intake to assess clients' ID needs and determining the appropriate services or processes by gathering and documenting client information.
2. Engaging and maintaining ongoing communication with multi-provincial and federal entities to obtain or confirm client identifying information.
3. Meeting clients at Service Alberta Registries to assist with the final steps of the ID process.
4. Reviewing client records for status changes to maintain current IDs and scheduling follow-up meetings when IDs expire.
5. Maintaining caseloads and paperwork for both straightforward and complex cases.
6. Setting up meetings or connections to provide virtual client assistance.
7. Ensuring proper current consents are on file.
8. Communicating client identifying information, with client consent, to facilitate referrals for follow-up services in active treatment.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills to support complex procedures, practices, and initiatives within a department or program.

Programs: Recovery Alberta (Yes), Acute Care Alberta (No), Primary Care Alberta (No)

Classification: Administrative Support IV

Union: AUPE GSS

Unit and Program: ID Program, Recovery Alberta, Mental Health & Justice

Primary Location: Chinook Regional Hospital

Location Details: As Per Location

Employee Class: Casual/Relief

Posting End Date: 22-MAY-2025

Hours per Shift: Varies

Shift Pattern: Days (with weekends off)

Salary Range: $26.07 - $31.68

Required Qualifications:

• Some post-secondary education.

Additional Required Qualifications:

• Minimum 3 years’ experience in Addiction and Mental Health, working directly with vulnerable populations.
• Applicable diploma from a recognized post-secondary institution; experience may be considered in lieu.
• Advanced computer skills, including MS Office Suite.
• Experience developing training modules and delivering engaging presentations.
• Strong leadership, organizational, and critical thinking skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work independently and ethically balance business and client needs.
• Experience managing multiple priorities.
• Broad knowledge of community-based services and intervention programs.

Preferred Qualifications: As required.