Administrative Support IV - ID Specialist

Alberta Health Services; Edmonton; On-site; Full time

Job summary

Join a dedicated team in a casual role assisting clients with Alberta Personal Health Care and Identification Cards. This position requires strong administrative skills and experience in Addiction and Mental Health, working directly with vulnerable populations. You will engage with various organizations to confirm identities and support clients through the ID process. This role offers flexibility in hours and a chance to make a significant impact in the community. If you are passionate about helping others and possess strong communication and organizational skills, this opportunity is perfect for you.

Qualifications

• Minimum 3 years’ experience in Addiction and Mental Health.
• Experience working directly with vulnerable populations.

Responsibilities

• Providing initial screening to assess client’s ID needs.
• Engaging with ministries and organizations to confirm client identity.
• Maintaining caseload and scheduling follow-ups for clients.

Skills

Advanced computer skills (MS Office Suite)

Interpersonal communication

Leadership skills

Critical thinking

Organizational skills

Education

Post-secondary education

Diploma in a related field

Job description

Your Opportunity:

The AHS ID Specialist is responsible for working directly with clients who require Alberta Personal Health Care or Alberta Identification Cards. The ID Specialist engages with multi-provincial and federal ministries, federal organizations, agencies, and community resources to confirm a client’s identity, provincial residency, and legal entitlement to remain in Canada. This is a casual position with no regular hours. The role and responsibilities include:

1. Providing initial screening at intake to assess client’s ID needs and determine the types of service/processes to be employed, by gathering and documenting client information.
2. Engaging and maintaining ongoing liaison with relevant ministries, organizations, agencies, and community resources to obtain and confirm client identifying information.
3. Meeting clients at Service Alberta Registries to assist with the final step of the ID process.
4. Reviewing client records for status changes to maintain current IDs and scheduling follow-up meetings when IDs are expired.
5. Maintaining caseload and paperwork for straightforward and complex cases.
6. Setting up meetings and connections to provide virtual client assistance.
7. Ensuring that proper current consents are on file.
8. Communicating client identifying information, with client consent, for inter-professional referrals to follow-up services during active treatment.

This position has transitioned to Recovery Alberta effective September 1, 2024. By applying, you agree to and will become an employee of Recovery Alberta.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills to support complex procedures, practices, and initiatives within a department or program.

• Recovery Alberta: Yes
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: ID Program, Mental Health and Justice
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• FTE: 0.00
• Posting End Date: 09-MAY-2025
• Employee Class: Casual/Relief
• Date Available: 02-JUN-2025
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum 3 years’ experience in Addiction and Mental Health, working directly with vulnerable populations. An applicable diploma from a recognized post-secondary institution in a related field; experience in lieu may be considered. Advanced computer skills, including the full MS Office Suite. Experience in developing training modules and delivering engaging presentations. Strong leadership and organizational skills. Well-developed critical thinking skills. Excellent interpersonal, written, and verbal communication skills. Ability to work independently and ethically balance business and client-service needs. Experience managing multiple priorities. Broad knowledge of community-based services and intervention programs.

Preferred Qualifications:

As required.