Administrative Support IV

Alberta Health Services; Fort McMurray; Hybrid; Full time

Job summary

A leading healthcare organization in Fort McMurray is seeking an Administrative Support IV to provide expert training and administrative support for the Connect Care Program. The role requires advanced administrative skills and a strong customer service orientation. Join a dynamic team and contribute to innovative healthcare solutions.

Benefits

Fort McMurray Allowance up to $12,480 annually

Qualifications

• Advanced administrative skills required for complex procedures.
• Extensive LMS experience as administrator and end-user.

Responsibilities

• Provide expert training and administrative support for the Connect Care Program.
• Collaborate across diverse clinical and corporate service areas.

Skills

Customer service orientation

Strong communication

Collaboration

Organizational skills

Time management

Education

Some post-secondary education

Tools

MS Office Suite

Support Ticketing systems

SharePoint

LMS training

IT access tools

Job description

Join to apply for the Administrative Support IV role at Alberta Health Services

Your Opportunity:

This role provides expert training, access support, advice, direction, and administrative support for all stakeholders involved in the Connect Care Program/Systems. The Connect Care Learning Support team collaborates within and across diverse clinical, medical, and corporate service areas within AHS, partner organizations, vendors, and external stakeholders to support the Connect Care program and systems. In addition to a competitive pay rate, AHS offers a Fort McMurray Allowance up to $12,480 annually, which is non-pensionable and paid hourly for all hours at the basic pay rate.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program.

Departments include:

• Acute Care Alberta
• Primary Care Alberta
• Recovery Alberta

Details:

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Connect Care Clinical Operations
• Location: Fort McMurray NLts HC/Mnt Hlt (Hybrid work eligible)
• FTE: 1.00
• Posting End Date: 23-MAY-2025
• Start Date: 02-JUN-2025
• End Date: 05-MAY-2026
• Hours per Shift: 7.75
• Shift Pattern: Days, with Saturdays and Sundays off

Salary Range: $26.07 - $31.68 per hour

Minimum Qualifications:

• Some post-secondary education

Additional Qualifications:

• Customer service orientation and learner-centered approach
• Good understanding of the healthcare industry
• Strong communication, collaboration, and organizational skills
• Extensive LMS experience as administrator and end-user
• Proficiency in MS Office Suite, Support Ticketing systems, SharePoint, LMS training, and IT access tools
• Ability to work collaboratively across disciplines, independently, and in virtual teams
• Excellent time management and prioritization skills

Preferred Qualifications:

• PMP or related project management certification
• Adult Learning Certificate
• Prosci Change Management certification
• Computer support certification or equivalent