Administrative Support III

Alberta Health Services; Wetaskiwin; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Alberta is seeking an Administrative Support III to work at Wetaskiwin Hospital & Care Centre. This role involves gathering accurate patient information, verifying healthcare coverage, and ensuring compliance with privacy laws. Candidates must have strong communication skills and a certificate in Medical Terminology. The position offers competitive pay, working shifts including days, evenings, nights, and weekends.

Qualifications

• Accurate typing speed of 40 wpm required.
• Demonstrated proficiency in English, both written and oral.
• Ability to function effectively in a highly dynamic environment.

Responsibilities

• Obtain and record accurate demographic and financial information on patients.
• Verify patient eligibility related to healthcare coverage.
• Prepare identification labels and wristbands for patients.

Skills

Strong computer skills

Effective communication skills

Ability to work under pressure

Education

Completion of Grade 12 or equivalent

Medical Terminology - certificate

Job description

Your Opportunity:

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy & Information Security policies. Position is responsible for performing activities which directly support the security, maintenance and integrity of the patient record. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Wetaskiwin Hospital & Care Ctr Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.74 Posting End Date: 20-AUG-2025 Temporary Employee Class: Temp P/T Benefits Date Available: 30-AUG-2025 Temporary End Date: 09-AUG-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 45 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $23.53 Maximum Salary: $28.60 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with