Administrative Support III

Alberta Health Services; Lethbridge; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading healthcare organization in Alberta is seeking an Administrative Support III - Switchboard Operator. This role involves managing switchboard operations, providing visitor information, and performing various clerical tasks. Candidates should possess strong communication skills, attention to detail, and the ability to work under pressure. Experience in a hospital setting is preferred, but not mandatory. Join a dynamic team dedicated to patient care and support.

Qualifications

• Advanced administrative skills required for complex procedures.
• Ability to work all shifts including weekends.

Responsibilities

• Operate hospital switchboard and provide reception services.
• Disseminate patient information according to Health Information Act.

Skills

Attention to detail

Problem-solving

Effective communication

Education

Grade 12 or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Your Opportunity:

The Administrative Support III - Switchboard Operator / Visitor Information position performs a variety of complex clerical tasks in providing switchboard and visitor information services for the hospital. This position reports to the Team Lead (RSPI) and Supervisor RSPI Southwest Zone. Main duties include operation of hospital switchboard, reception services for patients, visitors, and vendors, along with receipting of cash transactions. Disseminates patient information within the guidelines of the Health Information Act.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills to support complex procedures, practices, and initiatives within a department or program.

Qualifications:

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Keyboarding skills; proficiency test will be administered.
• Medical Terminology; proficiency test will be administered.
• Ability to work all shifts (Days, Evenings, Weekends).
• Attention to detail, problem-solving skills, and ability to work with minimal supervision.
• Professional demeanor, stress management, empathy, and tactfulness.
• Effective communication skills, ability to cope with stress and deadlines.

Preferred Qualifications:

• Previous hospital switchboard or Call Centre experience preferred.
• Experience with Connect Care system is an asset.