Administrative Support III

Cencora | Pharma solutions; Fort Saskatchewan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health organization in Fort Saskatchewan seeks an Administrative Support III to join their Public Health Team. In this role, you will provide essential support in a busy environment, assisting with client interactions, data entry, and scheduling while promoting public health services. Ideal candidates should have formal medical office administration training and experience in health settings.

Qualifications

• Minimum 1 year recent experience in administrative support role in Public Health.
• Effective verbal and written communication skills.

Responsibilities

• Support daily operations of Public Health services, including managing phone calls and scheduling.
• Perform administrative duties to support programs and services.

Skills

Customer Service

Communication

Teamwork

Organization

Education

Grade 12 or equivalent

Formal medical office administration education

Tools

MS Office Suite

Health database systems (e.g., ePeople, Netcare, Meditech, Connect Care)

Job description

Your Opportunity:

We are seeking a caring and detail-oriented individual to join our Public Health Team at FSHC. This Administrative Support III position is a key member of the public health team that provides integrated, strength based, family centered public health care. Our team provides public health services that promote and protect the health of individuals, groups, and communities including Immunization, Maternal Newborn Health, Well Child Clinic, School Health, and Health Promotion. The Administrative Support III will be a member of the multidisciplinary team responsible for supporting daily operations of Public Health services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of Public Health and its clients. This position requires proficient use of an electronic medical record and scheduling system. This position requires the following: Must be able to work in a loud, chaotic, busy environment with clients of all ages. Ability to carry up to 25 lbs. of equipment. Ability to carry out awkward and repetitive movements for an entire 7.75-hour shift, including sitting, standing and/or bending for long periods of time. Comply with appropriate hand hygiene techniques, including regular use of alcohol-based hand sanitizer and antibacterial soap. Perform other administrative duties to support programs and services within the Edmonton Zone Public Health portfolio are required. Duties must be completed with a high level of independence but also interdependent within a larger team environment. Note: Those selected for an interview will be required to complete a skills assessment.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Acute Care Alberta: N
• Primary Care Alberta: N
• Recovery Alberta: N
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Public Health
• Primary Location: Fort Saskatchewan Health Ctr
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 08-JUL-2025
• Employee Class: Regular Full Time
• Date Available: 18-JUL-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered acceptable. Minimum 1 year recent (within 3 years at a 0.50FTE of greater) in related experience working in an administrative support role in Public Health/Schools environment is required. Demonstrated effective written and verbal communication skills. Exceptional customer services and support client navigation including warm hand off to appropriate services. Knowledge of computer technology and applications including website navigation, office or business applications, health database use (ePeople, Netcare, Meditech, Connect Care or other), and MS Office Suite. Work in a fast paced, chaotic, loud environment with competing concurrent priorities. Work with minimal supervision. Work well within a team environment, both locally and across multiple sites/programs. Prioritize workload to meet established turnaround times. Adhere to strict organizational policies, procedures, and legislated requirements. Handle frequent interruptions and still meet workload timelines.Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc.). Must be able to perform within established program parameters.

Preferred Qualifications:

Valid driver's license and reliable vehicle. Awareness of social determinants of health. Non-violent crisis intervention. BLS.