Administrative Support III

Alberta Health Services; Calgary; On-site; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III for the Claresholm Centre for Mental Health & Addictions. This role involves providing frontline service in a dynamic healthcare environment, managing communications, and ensuring a positive experience for patients and healthcare professionals. Ideal candidates will excel in multitasking and possess strong technical skills with office software.

Qualifications

• Extensive experience with multiple computer systems required.
• Ability to work with minimal supervision and adapt to change.
• Excellent verbal and written communication skills needed.

Responsibilities

• Act as first point of contact, assisting patients and managing communications.
• Coordinate, schedule, and confirm appointments using Microsoft Outlook.
• Process health information requests and maintain patient records.

Skills

Attention to detail

Interpersonal skills

Communication skills

Multi-tasking

Education

Completion of Grade 12 or equivalent

Tools

Microsoft Outlook

MS Word

Excel

Connect Care

Job description

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Your Opportunity:

The Claresholm Centre for Mental Health & Addictions is a 120-bed facility with an attached outpatient program offering 40 spaces. The site includes three primary inpatient units: Concurrent Disorders, Active Psychiatric Rehabilitation, and Extended Psychiatric Rehabilitation and Transitions. As an Administrative Support III, you will act as the first point of contact for the Centre, providing high-quality front-line service in a dynamic and fast-paced healthcare environment. This role is central to ensuring a positive and professional experience for patients, visitors, and healthcare professionals alike. Key responsibilities include greeting and assisting patients, managing phone and email communications, and coordinating, scheduling, and confirming appointments using Microsoft Outlook. You will be responsible for accurately registering patients and maintaining up-to-date demographic and health information, all while adhering to strict privacy and confidentiality standards. Additional duties involve processing health information requests, handling incoming correspondence and mail distribution, and performing administrative tasks such as scanning, filing, copying, and faxing. The role also includes monitoring office supply inventory and maintaining an organized and welcoming reception area. Success in this position requires proficiency in Microsoft Office applications, exceptional organizational and communication skills, and the ability to manage competing priorities with sound judgment. Professionalism, discretion, and the ability to collaborate effectively with clinical and administrative teams are essential. A solid understanding of healthcare administrative processes, privacy legislation, and stakeholder relations is also necessary, along with the physical ability to perform routine office activities.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: Y Classification: Administrative Support III Union: AUPE GSS Unit and Program: Administration Primary Location: AMHB Claresholm Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 30-JUN-2025 Temporary Employee Class: Temp F/T Benefits Date Available: 10-JUL-2025 Temporary End Date: 11-JAN-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $23.53 Maximum Salary: $28.60 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Extensive experience and competence with multiple computer systems required including Outlook, MS Word, and Excel and Connect Care. Attention to detail and the ability to multi-task required. Ability to adapt to changing/expanding environment required. Excellent English verbal and written skills required. Ability to work with frequent interruptions in a loud and busy environment required. Ability to foster positive interpersonal and communication skills with health care providers, allied health care professionals, peers, departmental management, and other individuals in a professional manner required. Required to work with minimal supervision, prioritize, and problem solve tasks within many changing situations. Experience with office equipment, such as fax, photocopier, and multi-line telephones required. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

Preferred Qualifications:

As required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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