Administrative Support Clerk/Receptionist, Urgent Care Response Centre

Fraser Health Authority; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking an Administrative Support Clerk for its Urgent Care Response Centre. This role is vital for providing administrative support, including front desk reception, appointment scheduling, and maintaining client records. The ideal candidate will possess strong communication and organizational skills, ensuring a client-centered approach to support adults in crisis. Join a diverse and inclusive team dedicated to making a difference in the community, where your contributions will have a meaningful impact on the lives of those in need.

Qualifications

• Grade 12 education and a Medical Office Assistant diploma required.
• One year of recent office/clerical experience or equivalent.

Responsibilities

• Perform reception duties and operate multi-line switchboards.
• Maintain client records and assist with staffing functions.
• Support clients and manage office supplies.

Skills

Effective Communication

Teamwork

Organizational Skills

Typing (50 wpm)

Conflict Resolution

Computer Proficiency

Knowledge of iPHIS

Education

Grade 12

Medical Office Assistant Diploma

Job description

Join to apply for the Administrative Support Clerk/Receptionist, Urgent Care Response Centre role at Fraser Health Authority

Salary: The salary range for this position is CAD $24.76 - $26.38 / hour

Job Summary

Reporting to the Office Coordinator, this position provides administrative support to the Urgent Care Response Centre (UCRC), a community outpatient centre supporting adults in crisis with mental health and substance use concerns. The role involves front desk reception, registration, appointment scheduling, maintaining client records, and supporting clients and their families through a client-centred approach. The position requires effective communication, teamwork, and organizational skills.

Responsibilities

1. Perform reception duties, operate multi-line switchboards, register patients, book appointments, and handle inquiries.
2. Prepare correspondence, reports, and maintain client and administrative files.
3. Enter and update data in computerized systems, generate reports.
4. Maintain filing systems, process mail and courier documents.
5. Assist with staffing and timekeeping functions.
6. Support clients to feel safe and comfortable, offering refreshments and guidance.
7. Manage office supplies and organize workspace.
8. Arrange meetings, book rooms, and record minutes.
9. Operate and maintain office equipment.
10. Liaise with external health and social service organizations.
11. Provide call centre support as needed.
12. Perform other related duties as assigned.

Qualifications

Education and Experience: Grade 12, completion of a Medical Office Assistant diploma, plus one year of recent office/clerical experience or equivalent.

Skills and Abilities: Typing 50 wpm, effective communication, teamwork, conflict resolution, judgment, organization, initiative, computer proficiency, knowledge of iPHIS, confidentiality, and physical ability to perform duties.

About Fraser Health

Fraser Health provides healthcare services to over two million people in Metro Vancouver and Fraser Valley, with a diverse workforce committed to respect, caring, and trust. We promote inclusivity and cultural safety in our hiring practices.