Administrative Support Clerk/Receptionist, Urgent Care Response Centre

Fraser Health Authority; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support professional to join their dynamic team. This role focuses on providing essential administrative support in a community outpatient center that assists adults facing mental health and substance use challenges. You will be the first point of contact, ensuring a welcoming environment and facilitating client navigation through the healthcare system. This position offers a unique opportunity to make a meaningful impact on the lives of individuals and families while working collaboratively within a multidisciplinary team. If you have a passion for helping others and thrive in a supportive environment, this role is perfect for you.

Qualifications

• Completion of Grade 12 and a Medical Office Assistant diploma.
• One year of recent related office/clerical experience.

Responsibilities

• Provide reception services and operate multi-line switchboards.
• Perform administrative duties and maintain filing systems.
• Create a welcoming environment for clients.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Conflict Management

Organizational Skills

Proficiency with Computer Software

Typing Speed (50 wpm)

Education

Grade 12

Medical Office Assistant Diploma

Tools

iPHIS

Job description

Salary

The salary range for this position is CAD $24.76 - $26.38 per hour.

Job Summary

Curious to learn what it’s like to work here? Connect with us! We invite you to apply today and find out why employees recommend Fraser Health as an exceptional place to work. We are committed to planetary health, value diversity in the workforce, and seek to maintain an environment of Respect, Caring, and Trust.

If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.

Watch this video to learn how Fraser Health supports mental health, hosted by our President, Dr. Victoria Lee.

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit: Fraser Health MHSU

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Detailed Overview

Reporting to the Office Coordinator, this position provides administrative day-to-day support to the Urgent Care Response Centre (UCRC). The UCRC is a community outpatient centre that supports adults in crisis with mental health and substance use concerns requiring urgent care but not hospitalization, and provides coordinated 'one-stop' services including assessment, initiation of treatment, crisis stabilization management, and facilitation of connection to appropriate care services. The UCRC promotes rapid engagement in the provision of consistent, relevant, and timely delivery of client and family-centered care.

As the first point of contact with clients and their families, you will ensure a safe and welcoming environment through a positive, customer-service and client-focused approach, including support of client comforts. You will work collaboratively within an interdisciplinary team-based model of care. Your duties will include front desk reception, registering new clients, booking appointments and referrals, establishing and maintaining charts and organization, maintaining databases, typing materials, setting up and maintaining filing systems, processing mail, faxes, reports, and documents, arranging meetings, and operating office equipment. You may also transcribe dictated reports and provide stenography services as required. As part of the team, you will support clients and their families in navigating the healthcare system.

Responsibilities

• Provide reception services, operate multi-line switchboards, register new patients, book appointments, follow up on referrals and diagnostic tests, answer calls, take messages, and provide information about the UCRC. Contact other organizations as needed.
• Perform administrative duties such as preparing correspondence, reports, and documents, inputting client information, maintaining registers, and preparing informational/resource packages for patients and families.
• Collect and enter data into computerized systems, ensuring data accuracy and retrieving reports as needed.
• Maintain client and administrative filing systems, ensuring confidentiality, and organize records systematically.
• Process mail, faxes, reports, and courier documents, including sorting and distributing mail and preparing outgoing shipments.
• Assist with staffing and timekeeping functions, including tracking hours and reviewing timesheets.
• Create a welcoming environment for clients, supporting their comfort and safety.
• Manage office supplies, organize workspace, and arrange meetings and events, including booking rooms and catering, and recording minutes.
• Operate office equipment and perform minor maintenance, referring complex issues to the Office Coordinator.
• Liaise with healthcare and social service organizations to provide program information.
• Support call center operations by managing incoming calls and directing them appropriately.
• Perform other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus completion of a Medical Office Assistant diploma, and one year of recent related office/clerical experience, or an equivalent combination of education, training, and experience.

Skills and Abilities

• Type at 50 wpm.
• Effective verbal and written communication in English.
• Ability to work well within a multidisciplinary team and be proactive.
• Strong interpersonal skills and conflict management abilities.
• Sound judgment and organizational skills.
• Ability to work independently and collaboratively.
• Proficiency with applicable computer hardware and software.
• Knowledge of iPHIS and general office practices.
• Understanding of relevant acts, regulations, and policies.
• Physical ability to perform the duties required.

About Fraser Health

Fraser Health serves over two million people in Metro Vancouver and the Fraser Valley on the traditional lands of the Coast Salish and Nlaka’pamux Nations. With over 48,000 staff, medical staff, and volunteers, we are committed to planetary health, diversity, respect, caring, and trust. Our hiring practices promote inclusivity, equity, and cultural safety.

Together, we are the heart of health care.

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