Administrative Support Clerk - Provincial Offences

Hastings County; Central Ontario; On-site; CAD 47,000 - 53,000; Full time

Job summary

A local government organization is seeking a Temporary Full-Time Administrative Support Clerk – Provincial Offences. This role involves providing clerical support, processing payments, and handling inquiries at the service counter. Ideal candidates will have a background in Business Administration and experience in a Provincial Offence Administration office. The position requires excellent customer service and organizational skills, with a competitive salary range of $47,790.35 - $52,507.95 per annum.

Qualifications

• 1-2 years working in a Provincial Offence Administration office environment.
• Working knowledge of courts administration and the provincial database ICON.
• Ability to maintain confidentiality and exercise good judgement.

Responsibilities

• Provide administrative and clerical support to the POA office.
• Process payments for fines at the service counter and by phone.
• Maintain court file records and distribute court documents.

Skills

Customer service skills

Data entry proficiency

Organizational skills

Interpersonal skills

Proficient in Microsoft applications

Education

2 year Post Secondary School education in Business Administration or related field

Job description

Overview

October 10, 2025

ADMINISTRATIVE SUPPORT CLERK - PROVINCIAL OFFENCES

Temporary Full-Time

Approximately 6 months

Hastings County has a current vacancy for a Temporary Full-Time Administrative Support Clerk – Provincial Offences in our Provincial Offences Office Department. Under the supervision of the POA Supervisor, provide administrative and clerical support to the POA office, at the service counter, on the telephone or electronically by email. Performs data entry, verification and filing of Provincial Offences ticket filed by various law enforcement agencies. Collecting fine revenue by telephone or in person, using the Provincial database ICON.

Duties

• Retrieve certificates of offence/information from appropriate files for processing payments.
• Process payments for fines, including payments at the service counter and by phone.
• Receives and performs data entry for client court option request and files documents.
• Provides coverage at the service counter and the telephone, responds to general inquiries and provides necessary information to the public, specifically fine amounts, future court dates, and charge status.
• Provides clients with requested POA forms.
• Maintain court file records, receiving, processing and distributing court documents
• Other such related duties as assigned

Qualifications

• 2 year Post Secondary School education in general Business Administration, Justice Studies or Court Support Services.
• 1-2 years working in a Provincial Offence Administration office environment.
• Computer experience in Microsoft applications.
• Working knowledge of courts administration and the provincial database ICON.
• Proficient data entry, proofreading and excellent customer service skills are essential
• Filing and general office administration skills are required and the ability to work with a team and independently is also required.
• The ability to work with the public in a fast-paced, high-pressure environment is essential.
• Superior interpersonal, organizational, oral and written communication skills are necessary.
• The ability to deal appropriately with conflict and contentious situations is required.
• The ability to maintain confidentiality and exercise good judgement when dealing with sensitive information is required.

Hours and Compensation

HOURS OF WORK: As per Article 19 of the Collective Agreement.

WAGE RANGE: $47,790.35 - $52,507.95 per annum

EEO Statement

The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Status

Status: Open (note: this posting is closed to new submissions).

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