Administrative Support Clerk

ia; Quebec; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

iA Financial Group in Quebec is seeking an Administrative Support Clerk to contribute to contract administration and streamline administrative processes. This role focuses on opening client requests, routing to teams, and updating client information with accuracy.

You will work in a caring organization that values collaboration, with a hybrid schedule and opportunities for professional growth. A DEC or bachelor in administration and at least one year of experience, plus strong French and English

Qualifications

• Holds a college diploma (DEC) or a bachelor's degree in administration, or any related field.
• Minimum one year of experience in administrative support or similar role.
• Demonstrates rigor, accuracy, and attention to detail.
• Shows autonomy, proactivity and strong organizational skills.
• Proficient with computer applications and Microsoft Office suite.
• Advanced French and intermediate English for daily communication with clients and partners.

Responsibilities

• Opening new client requests within the administrative system.
• Routing requests to the appropriate transactional teams.
• Sending contract amendment documents via electronic delivery.
• Updating and correcting client information to ensure Canada Post compliance.
• Entering information into various systems.
• Processing returned mail and filing letters and documents in client records.

Skills

Microsoft Office

Attention to detail

Organizational skills

Autonomy

Proactivity

French (advanced)

English (intermediate)

Education

DEC or Bachelor's in administration

Job description

Job Description

Build the Future With Us Are you energized by administrative work and looking to play a key role in supporting individual insurance operations? As an Administrative Support Clerk, you will contribute directly to the quality and efficiency of administrative processes related to contract administration.

This position is an excellent opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

What You'll Accomplish With Us

• Participating in the opening of new client requests within the administrative system.
• Routing requests to the appropriate transactional teams.
• Sending contract amendment documents through electronic delivery.
• Updating and correcting client information to ensure compliance with Canada Post standards.
• Entering information into various systems.
• Processing returned mail related to incorrect addresses.
• Filing required letters and documents in client records to support transactional teams in completing files.

What Will Help You Succeed in This Role

• Holds a college diploma (DEC) or a bachelor's degree in administration, or any other relevant field of study.
• Has a minimum of one year of experience in administrative support or a similar role.
• Is recognized for their rigor, accuracy, and attention to detail.
• Stands out for their autonomy, proactivity, and ability to effectively organize their work.
• Demonstrates strong proficiency with computer applications and the Microsoft Office suite.
• Has an advanced level of French, both spoken and written, and an intermediate level of English, as the incumbent will be required to communicate daily by email and telephone with English-speaking clients and partners across Canada.

Why You'll Love Working With Us

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools available to everyone, helping increase personal efficiency and support organizational growth.
• A healthy, safe, equitable, and inclusive environment where potential can thrive and develop freely.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

iA Financial Group

Posting End Date

2026-09-01

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.