Administrative Support 09 - Nephrology Clinic

St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Ontario is seeking an Administrative Support position for the Nephrology and specialty clinics. Responsibilities include scheduling appointments, managing patient records, and ensuring clinic operations are conducted efficiently and confidentially. Ideal candidates must possess a 2-year medical office administration diploma, clerical skills, and effective communication abilities. Join our team to contribute to patient care in a busy clinic environment.

Qualifications

• Over 6 months providing administrative support in a hospital clinic setting.
• Intermediate skill level in data entry and typing.
• Ability to handle multiple tasks while maintaining confidentiality.

Responsibilities

• Schedules patient appointments and referrals.
• Prepares clinic charts with patient information.
• Triages incoming calls and manages unscheduled visits.
• Ensures filing is up to date for clinic appointments.
• Completes weekly clinic statistics and monthly census reports.

Skills

Effective communication

Clerical skills

Interpersonal skills

Data entry

Medical terminology

Education

Completion of a 2-year post secondary program in medical office administration

Medical terminology certificate

Tools

MSWord

MSExcel

Job description

Overview

POSITION SUMMARY: This position provides administrative support to the Nephrology and specialty clinics in the Kidney Urinary program. Serving as a liaison with patients, other departments/hospitals, staff and outside agencies, the incumbent ensures that all operational functions of the clinic are handled with efficiency, professionalism, and confidentiality. This position may be required to work out of the Brantford Satellite Clinic.

Qualifications

• Completion of a 2-year post secondary program in medical office administration.
• Medical terminology certificate
• Over 6 months and up to one year providing administrative support in a hospital clinic setting
• Intermediate skill level in MSWord, MSExcel, data entry, typing, medical spelling and spelling.
• Clerical testing may be required as part of the selection process.
• Ability to communicate effectively and tactfully, both in person and by telephone.
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations.
• Demonstrated ability to work effectively in a busy interdisciplinary environment, displaying a pleasant, courteous disposition.
• Good work performance and a good attendance record are essential.
• Maintain confidentiality

Responsibilities

• Schedules patient appointments and referrals, booking any required or follow-up tests/procedures through appropriate departments (e.g. blood work, phlebotomies, biopsy, x-ray, ultrasounds).
• Prepares clinic charts for each day, ensuring that all pertinent patient information is charted and stamped correctly (e.g. bloodwork, progress notes, prescriptions).
• Triages incoming calls to clinic and unscheduled visits, answering immediate concerns, and referring other calls as required. This includes mail distribution and faxes.
• Ensures all filing is up to date for clinic appointments and required chart abstraction complete.
• Performs patient follow-up for any missed appointments.
• Completes weekly clinic statistics and monthly census reports.
• Orders all clinic and office supplies following departmental processes.
• Obligation to review and commit to applicable departmental and hospital policies and procedures.
• Assists with other clinic duties as delegated by the Nurse Manager.
• All other duties as assigned.

Wage

$28.87...$30.14...$31.37 (plus 14% in lieu of benefits)