Administrative Specialist, Oncology/Radiation, High Point

Atrium Health; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Administrative Associate who can navigate complex customer service and administrative tasks with confidence. This role involves guiding other associates, screening applications, and addressing patient and provider complaints. The ideal candidate will possess strong communication skills and a solid background in administrative functions. Join a dynamic team where your expertise will enhance operational efficiency and contribute to service recovery efforts, making a real difference in the healthcare environment.

Qualifications

• 3+ years of experience in an administrative role, preferably in a medical setting.
• Strong customer service skills and ability to handle complex issues.

Responsibilities

• Serve as point person for complex customer service and administrative issues.
• Assist with screening applications and conducting initial interviews.

Skills

Customer Service

Administrative Skills

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Overview

Job Summary:

Performs the duties of an Administrative Associate, but with some authority to step outside the confines of established procedures. Considered as subject matter authority in the administrative area for the department/clinic. Serves as point person for all complex customer service and administrative issues, interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely provides guidance to Administrative Associates. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Works in concert with Department Manager to investigate patient and provider complaints and provides reports with root causes and service recovery.

Education:

1. High School Diploma or GED Required

Certifications and Licensures:

1. Yellow Belt Lean Process Improvement Training Preferred

Experience:

1. 3+ Administrative/Office/Registration Clerk for Medical Clinic or Department Required