Administrative Receptionist – Malton Clinic- Permanent Part-Time

VHA Home HealthCare; Mississauga; Vor Ort; CAD 26.000 - 33.000; Teilzeit

Benefits dieser Stelle

Benefits and pension plan for eligible

Education and professional development

Mentorship and peer support

Career development opportunities

Employee and family assistance program

Wellness resources

Perks and discounts

Staff and service provider events

Accommodation and DEI commitment

Zusammenfassung

VHA Home HealthCare in Ontario is seeking a client-facing Clinic Administrative Clerk to support the Nursing Clinic. You will answer calls, greet visitors, coordinate scheduling, and handle documentation with confidentiality.

The role requires a secondary school diploma and 2 years related experience, proficiency in MS Office, and strong communication. Shifts are 11AM–7PM on weekends and holidays.

Qualifikationen

• Secondary School Diploma combined with two years related work experience or equivalent; Work experience in customer service of a healthcare organization/agency is an asset.
• Experience using database software for reports and data entry, schedule review.
• Proficient in MS Office including Word, Excel, MS Teams.
• Knowledge of general office procedures and computer usage; data collection and documentation.
• Good word processing skills with the ability to type a minimum of 50wpm; willingness to learn and utilize new software/electronic applications.
• Experience with Windows and all standard office equipment.
• Strong interpersonal and organizational skills with attention to detail and ability to prioritize.
• Strong written and verbal communication skills with an ability to document in a timely and efficient manner with clients, VHA Staff and Service Providers and Coordination.
• Demonstrated commitment to client- and family-centered care; enhanced customer service focus.
• Demonstrated efforts to continuously develop and upgrade skills.
• Strong team player and can work effectively under pressure; ability to deal with multiple priorities is a requirement.
• Ability to take initiative and work efficiently as part of a fast-paced clinic team.
• Excellent telephone skills - the ability to interact professionally with callers with a client and family-centered approach to provide the client and family with a positive experience with each contact.

Aufgaben

• Covers reception area, greets visitors, provides assistance or advises the appropriate staff.
• Provides information for reports and planning and scheduling.
• Assist with restocking rooms at the end of the shift.
• Ensures that risk events, critical incidents and accidents are reported in accordance with VHA policy and Ontario law.
• Answers telephone calls and responds to visitor requests and redirects callers.

Kenntnisse

Interpersonal skills

Organizational skills

Telephone skills

Communication skills

Attention to detail

Team player

Ausbildung

Secondary School Diploma

Tools

MS Office

MS Teams

Jobbeschreibung

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.

Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home."

Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings.

Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat."

Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us "I love the inclusive culture. I feel welcome and at home." View more comments from our clients and their family members.

Pay Range $19.20 - $24.00/hour (Commensurate with Experience)

This position is responsible for providing client-facing administrative and clerical support within the Nursing Clinic. This includes making, receiving, and redirecting calls throughout the Clinic. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA. The role will be directly reporting to the Manager. Job functions will be prioritized by the Manager in accordance with fluctuating demands and operational needs.

Key Areas of Accountability

• Covers reception area, greets visitors, provides assistance or advises the appropriate staff.
• Provides information for reports and planning and scheduling.
• Assist with restocking rooms at the end of the shift.
• Ensures that risk events, critical incidents and accidents are reported in accordance with VHA policy and Ontario law.
• Answers telephone calls and responds to visitor requests and redirects callers.

Shifts: 11AM - 7PM Every Other Weekend (Sat, Sun) and Stat Holidays

Required Qualifications:

• Secondary School Diploma combined with two years related work experience or equivalent; Work experience in customer service of a healthcare organization/agency is an asset.
• Experience using database software for reports and data entry, schedule review.
• Proficient in MS Office including Word, Excel, MS Teams.
• Knowledge of general office procedures and computer usage; data collection and documentation.
• Good word processing skills with the ability to type a minimum of 50wpm; willingness to learn and utilize new software/electronic applications.
• Experience with Windows and all standard office equipment.
• Strong interpersonal and organizational skills with attention to detail and ability to prioritize.
• Strong written and verbal communication skills with an ability to document in a timely and efficient manner with clients, VHA Staff and Service Providers and Coordination.
• Demonstrated commitment to client- and family-centered care; enhanced customer service focus.
• Demonstrated efforts to continuously develop and upgrade skills.
• Strong team player and can work effectively under pressure; ability to deal with multiple priorities is a requirement.
• Ability to take initiative and work efficiently as part of a fast-paced clinic team.
• Excellent telephone skills - the ability to interact professionally with callers with a client and family-centered approach to provide the client and family with a positive experience with each contact.

Benefits:

• Benefits and pension plan for permanent eligible employees.
• Compensation for education and professional development.
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career.
• Mentorship and peer support.
• Career development opportunities.
• Employee and family assistance program.
• Wellness resources.
• Perks & discounts.
• Staff & service provider events.
• Accommodation and VHA's commitment to DEI.

VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Internationally educated healthcare professionals have long been an important part of VHA's workforce - hear from some of our staff and service providers about their experience.

Since 1925, VHA Home HealthCare has lent a helping hand to people in the community. As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible.

With close to 3,000 staff and service providers - including personal support workers, nurses, rehabilitation professionals, home support workers and office support staff - we provide services 24 hours a day, seven days a week to clients in their home and the community.

At VHA, we’re passionate about the work we do, the impact we make, and about supporting our clients, communities, and each other.

As a VHA team member you’ll do more than provide services to clients; you’ll build strong, long-lasting bonds and real relationships with our clients and their families.

We offer high-quality, multilingual services in southern Ontario and our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement.

Our people are as diverse as the clients and communities we support and we value your unique talents.

So, if you’re passionate about serving others and making a difference, you belong at VHA.

A Life-Changing Opportunity Providing better care to our clients and their families is what fuels us.

Through our community partnerships, innovation initiatives, and a focus on research and transformation, we are making an impact like never before.

To support you and your goals, there are a range of full-time, part-time and casual positions at VHA with varying schedules to meet our clients’ needs and your own.

We also try to give you an interesting mix of new and repeat clients so you can build relationships and enjoy variety.

We know that our team members can provide their best care when their own needs are being met.

Together, we are reimagining the future of health care.

Reimagine your career with VHA.

At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people.

We offer: The opportunity to join a leading charitable organization you can be proud of with over 95 years of experience providing high quality care. A stimulating, diverse, client and family-focused work environment with a variety of full-time and part time positions. We invest in our staff, offering continuous opportunities for learning, competitive compensation and paid orientation, a confidential and free Employee Assistance Program, and more. Eligible staff are also entitled to a pension plan and comprehensive benefits package. Best of all, we foster a supportive, and respectful team environment where we all thrive.