Administrative Office Assistant (2025-8174)

Verve Senior Living; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading retirement residence as a Receptionist, where you will be the heart of the community. Your role involves providing exceptional customer service, administrative support, and ensuring a welcoming environment for residents and guests. With a focus on quality and collaboration, you will help make a difference in the lives of older adults while enjoying a fun and fulfilling workplace.

Qualifications

• Minimum two years experience in a receptionist or clerical role.
• Basic bookkeeping experience preferred.

Responsibilities

• Greet residents and visitors, answer and direct calls.
• Provide clerical support to management and staff.
• Manage communication with residents, families, and staff.

Skills

Communication

Problem Solving

Multi-tasking

Education

Grade 12 Education

Tools

Microsoft Office Suite

Job description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

ACCOUNTABILITY OBJECTIVE

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile, and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills, both written and verbal, in English.
• Ability to work with minimal supervision and demonstrate strong problem-solving skills.
• Proficient computer skills (Microsoft Office Suite, Word, Excel).
• Demonstrated multi-tasking skills and ability to work independently and in a team.
• Resident-oriented mindset, with values aligned with those of the residence.

Key Responsibilities

• Participate in and adhere to continuous quality improvement standards.
• Greet residents and visitors, answer and direct calls professionally and courteously.
• Assist in ordering, maintaining, and monitoring office supplies and inventory.
• Handle inquiries, including marketing calls, and direct them appropriately.
• Coordinate with the Marketing department for resident move-ins, including welcome packages, orientation, and key allocation. In their absence, ensure appointments are booked and tours are given.
• Provide clerical support to management and staff (data entry, photocopying, faxing, filing, minutes, spreadsheets).
• Monitor security by overseeing incoming and outgoing residents, guests, and visitors.
• Maintain a tidy reception area.
• Manage incoming and outgoing mail, accept deliveries, and ensure proper paperwork flow.
• Record and store lost property.
• Implement systems for tracking guest meals and revenue from services and events.
• Manage communication and public relations with residents, families, staff, and the public.
• Assist Life Enrichment with setup and takedown of programs and events.
• Create and distribute daily resident census reports.
• Maintain contact lists (residents, emergency contacts, families).
• Ensure effective communication with coworkers and supervisory staff.
• Perform other duties as assigned by the Office Manager or delegate.
• Comply with all policies, procedures, and mandatory training.
• Participate in health and safety programs, including fire drills and hazard reporting.

All employment offers are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. We encourage applicants from diverse backgrounds and are happy to accommodate any part of the recruitment process upon request.