Administrative & Customer Service Specialist

The Shaw Group Limited; City of Moncton; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Blue Cross Health benefits

Matching pension program

Job summary

The Shaw Group Limited in Moncton, NB, is seeking an Administrative & Customer Service Specialist to join Shaw Brick in a hybrid role. You will be the backbone of daily operations, handling contractor and client interactions, processing orders, invoices, and coordinating logistics to keep our projects moving smoothly.

You will bring 2+ years in admin or customer service, English fluency, proficiency in MS Office, and the ability to learn ERP/POS systems.

Qualifications

• 2+ years in administrative support, counter sales, or customer service.
• Fluent English; bilingual English/French preferred to support local contractors.
• Proficient with Microsoft Office and able to learn ERP/POS systems quickly.
• Familiarity with landscaping/building materials or construction terminology is a plus; training provided.
• Strong multi-tasking, calm under pressure, team-oriented, detail-focused.
• Ownership mindset: strong work ethic and pride in accuracy and relationships.

Responsibilities

• Greet contractors and clients, answer phones, take orders, and provide product information.
• Input orders, generate quotes, process payments, and manage invoices in our POS/inventory system.
• Coordinate with warehouse and dispatch drivers to ensure on-time deliveries.
• Maintain digital and physical files, reconcile receipts, manage office supplies, and support branch management.
• Assist with contractor billing questions, follow up on order details, and resolve discrepancies professionally.

Skills

Administrative support

Counter sales

Customer service

English fluency

Bilingual EN/FR

MS Office

ERP systems

Construction materials knowledge

Tools

Syspro

Job description

The Shaw Group is one of Eastern Canada's leading natural resource manufacturers and community developers. With a specialty in products for the construction industry, we serve a variety of market sectors and produce close to 1,000 individual products in facilities across the Maritimes. Operating on a decentralized basis through a number of divisions and subsidiaries, Shaw focuses on providing exceptional service to our customers and a work environment that recognizes individual and team achievements. Committed to making a positive contribution to the communities and regions in which we operate, our market has grown to include all of North America, with products exported around the world.

We are seeking a versatile Administrative & Customer Service Specialist to join our Shaw Brick team in Moncton, NB. In this hybrid role, you will be the backbone of our daily operations - serving as the first point of contact for our valued contractors and clients while managing the critical administrative and logistical operations that keeps our business moving and our customers coming back.

If you thrive in a fast-paced environment, love problem-solving, have an eye for detail, have a high drive to do a job well, and a knack for making our customers feel valued, you will fit right in.

Core Responsibilities

• Contractor & Customer Care: Greet walk-in contractors and clients, answer multi-line phone inquiries, take accurate material orders, and provide clear product information.
• Order Processing & Invoicing: Input contractor orders, generate quotes, process payments, and manage invoices using our point-of-sale and inventory system.
• Logistics Coordination: Coordinate with the warehouse team and dispatch drivers to ensure accurate, on-time deliveries and order pick-ups.
• Office Administration: Maintain accurate digital and physical files, reconcile daily sales receipts, manage office supplies, and support the branch management team with basic clerical tasks.
• Account Management Support: Assist with contractor billing inquiries, follow up on outstanding order details, and resolve account discrepancies professionally.

What You Bring

• Experience: 2+ years of experience in an administrative support, counter sales, or customer service role (experience in building supplies, hardware retail, trades, or logistics is a massive asset)
• Language: Fluency in English is required. Bilingualism (English/French) is highly preferred to effectively support our diverse local contractor base
• Tech Savvy: Strong proficiency with Microsoft Office (Word, Excel, Outlook) and a proven ability to learn inventory, ERP, or POS systems (like Syspro) quickly
• Industry Knowledge: Familiarity with landscaping, masonry, basic construction terminology, building materials, or blueprints is a strong asset, though we are willing to train the right person
• Attributes: Excellent multi-tasking skills, a calm demeanor under pressure, and a team-first, "get it done right" attitude
• An “Ownership” Mindset: You genuinely care about the quality of your work. We are looking for someone with a strong work ethic who takes pride in getting the details right the first time, every time, and cares about building real relationships with our customers

What You Can Expect

• A supportive, team-focused workplace
• Comprehensive on-the-job training
• Predictable business hours so you can plan your evenings and weekends
• Competitive compensation package, including Blue Cross Health benefits and a matching pension program.
• Opportunities for growth and advancement
• The chance to make a real impact by helping customers and supporting your team

Why work for our team?

We understand the importance of investing in and developing our people. We are collaborative and team-oriented, and we provide our employees with opportunities to grow while creating a safe environment where fresh ideas are welcomed. We also value people with a "let's get it done" attitude.