Administrative Clerk, Correctional Health Services - Okanagan Correctional Centre - BC Mental H[...]

White Spot; Oliver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join BC's largest employer as an Administrative Clerk within the BC Mental Health & Substance Use Services. In this role, you will provide essential support including scheduling client appointments and managing records. With a commitment to diversity and inclusion, you will help foster cultural safety and equity in healthcare for Indigenous Peoples and all patients.

Benefits

Cultural safety training

Flexible work options

Qualifications

• Grade 12 education required.
• Two years of recent experience or equivalent training.
• Commitment to learning about Indigenous health issues.

Responsibilities

• Schedule and book client appointments accurately.
• Maintain records through data entry and collating information.
• Provide clerical support to the Health Care Manager.

Skills

Typing speed of 40 w.p.m.

Knowledge of medical terminology

Effective verbal and written communication skills

Ability to organize

Education

Grade 12 plus two years' recent experience

Job description

Administrative Clerk, Correctional Health Services

BC Mental Health & Substance Use Services

Oliver, BC

What you'll do

1. Schedule and book client appointments and follow-up appointments, including interdisciplinary appointments, adjusting arrangements according to client and centre requirements. Notify clinicians and BC Corrections staff, ensuring accurate date, time, and location details.
2. Register and admit clients into PAC or Health Care Record, ensuring demographic and relevant information is complete and accurate. Follow up with clinicians or BC Corrections staff as needed. Notify clinicians upon patient arrival.
3. Perform referral duties such as verifying completeness of information, gathering missing details, data entry, and processing related paperwork.
4. Maintain records through data entry, collating information, and updating log sheets and client statistics. Follow up with team members as necessary.
5. Type and distribute materials including correspondence, reports, notices, agendas, minutes, and spreadsheets using various software. Create and edit files for stylistic and grammatical consistency.
6. Handle receptionist duties such as answering phones, responding to inquiries, obtaining patient files, greeting clients, printing schedules, and escalating complex issues to appropriate personnel.
7. Provide clerical support to the Health Care Manager and department, including scheduling meetings, filing, routing paperwork, mailing, faxing, photocopying, and ordering supplies.
8. Perform other related duties as assigned.

What you bring

Qualifications

• Grade 12 plus two years' recent experience or equivalent education, training, and experience.
• Understanding of the impacts of settler colonialism and systemic racism on Indigenous Peoples, with a commitment to anti-racism and health equity.
• Knowledge of legislative obligations related to Indigenous health and human rights, including TRC, IPS, UNDRIP, and others.

Core Competencies

• Understanding of Indigenous-specific and systemic racism, with demonstrated leadership in fostering inclusivity and cultural safety.
• Knowledge of social, economic, and political impacts of colonialism on Indigenous Peoples and familiarity with relevant legislation and policies.

Skills & Knowledge

• Typing speed of 40 w.p.m.
• Knowledge of medical terminology.
• Effective verbal and written communication skills.
• Ability to organize, operate related equipment, and carry out physical duties.
• Commitment to ongoing learning about Indigenous health issues and anti-racism.

What we bring

We support our employees’ health and development through various programs, including cultural safety training and flexible work options. Join BC's largest employer and contribute to equitable health care for all.

Job Details

Type: Casual

Wage: $27.10 per hour

Location: 200 Enterprise Way, Oliver, BC VOH 1T2

What we do

BC Mental Health & Substance Use Services provides specialized mental health and substance use care across BC. We are committed to diversity, equity, and inclusion, actively working to eradicate Indigenous-specific racism and promote cultural safety.

Learn more at jobs.phsa.ca/programs-and-services.

PHSA encourages applications from all qualified individuals, especially from groups facing systemic barriers, including Indigenous peoples. For support, contact [e-mail].