Administrative Assistant/Receptionist (Niagara Falls)

Youngs Insurance Brokers Inc.; Niagara Falls; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in insurance brokers is seeking an Administrative Assistant/Receptionist for their Niagara Falls location. This full-time role involves providing exemplary client service, clerical support, and effective communication. The candidate will be responsible for managing inbound inquiries and supporting internal operations, making it essential to have strong organizational and interpersonal skills.

Benefits

Casual dress

Company events

Dental care

Vision care

Disability insurance

Employee assistance program

Extended healthcare

Life insurance

On-site parking

RRSP match program

Paid time off

Complimentary day off on birthday

Qualifications

• Professional and courteous demeanor required.
• Ability to work under pressure with minimal supervision.
• Experience with digital workflows and clerical tasks.

Responsibilities

• Answer telephone and direct calls to appropriate representatives.
• Process client payments and maintain organized records.
• Provide general clerical support and manage inbound communications.

Skills

Receptionist/Switchboard experience

Excellent interpersonal communication

Strong attention to detail

Excellent time management

Customer service background

Education

Ontario Secondary School Diploma

Tools

Microsoft Office

Job description

Currently, Youngs Insurance Brokers has rewarding career opportunities for the position of Administrative Assistant/Receptionistatour Niagara Falls location.

Locations: Niagara Falls
Deadline:July 1, 2025
Expected Start Date: July 14, 2025
Department:Administrative
Title: Administrative Assistant/Receptionist
Position Type: Full-time

Position

Youngs Insurance Brokers Inc. is looking for an Administrative Assistant/Receptionist. The purpose of the Administrative Assistant/Receptionist is to maintain an outgoing and friendly personality, treat clients courteously, and provide them with exemplary service. They are also responsible for staying informed about employee schedules for the purpose of transferring client calls to an available CSR/Broker. This role is also responsible to provide general clerical support for various departments within the brokerage with a focus on email distribution management of all general in-bound mailboxes. You will be responsible for scanning and electronically filing documents and correspondence into the broker management data system. The Administrative Assistant/receptionist will support the organization to streamline interactions between people and services, improve internal efficiencies to enhance the client experience.

Responsibilities

• Answer the telephone and direct calls to the appropriate representative
• Greet office walk-in clients.
• Process clients’ payments and provide receipt to client from the Broker Management System.
• Provide deposit registers to the accounting department daily, if applicable
• Request broker cheques from the accounting department.
• Effectively upload documents into specific electronic workflow queues for each department. Scan paper documents and verify they are clear and legible.
• Upload digital files into broker management system.
• Use digital workflow queues to organize electronic documents.
• Balance float daily and ensure petty cash is organized.
• Prepare and process courier and outgoing mail.
• Triage and distribute general in-bound email and courier.
• Back-up for switchboard.
• Take mail to post office and deposit to bank when required.

Education/Experience

Licence/Certification

• Not Applicable

Knowledge & Qualifications

• Receptionist/Switchboard experience
• Professional and courteous
• Excellent interpersonal, verbal and written communication skills
• Strong attention to detail
• Excellent time management and organization skills and ability to prioritize workload
• Ability to work well under pressure with minimum supervision
• Proven clerical or administrative skills
• Background in customer service and understands customer success
• Experience with taking and processing payments, debit machines, etc.
• Commitment to positive team dynamic

What We Look For

We look for new hires who want to grow with the company and have a genuine desire to contribute to workplace culture and the success of the business.

Currently, Youngs Insurance Brokers has rewarding career opportunities for the position of Administrative Assistant/Receptionistatour Niagara Falls location.

Locations: Niagara Falls
Deadline:July 1, 2025
Expected Start Date: July 14, 2025
Department:Administrative
Title: Administrative Assistant/Receptionist
Position Type: Full-time

Position

Youngs Insurance Brokers Inc. is looking for an Administrative Assistant/Receptionist. The purpose of the Administrative Assistant/Receptionist is to maintain an outgoing and friendly personality, treat clients courteously, and provide them with exemplary service. They are also responsible for staying informed about employee schedules for the purpose of transferring client calls to an available CSR/Broker. This role is also responsible to provide general clerical support for various departments within the brokerage with a focus on email distribution management of all general in-bound mailboxes. You will be responsible for scanning and electronically filing documents and correspondence into the broker management data system. The Administrative Assistant/receptionist will support the organization to streamline interactions between people and services, improve internal efficiencies to enhance the client experience.

Responsibilities

• Answer the telephone and direct calls to the appropriate representative
• Greet office walk-in clients.
• Process clients’ payments and provide receipt to client from the Broker Management System.
• Provide deposit registers to the accounting department daily, if applicable
• Request broker cheques from the accounting department.
• Effectively upload documents into specific electronic workflow queues for each department. Scan paper documents and verify they are clear and legible.
• Upload digital files into broker management system.
• Use digital workflow queues to organize electronic documents.
• Balance float daily and ensure petty cash is organized.
• Prepare and process courier and outgoing mail.
• Triage and distribute general in-bound email and courier.
• Back-up for switchboard.
• Take mail to post office and deposit to bank when required.

Education/Experience

• Ontario Secondary School Diploma

Licence/Certification

• Not Applicable

Knowledge & Qualifications

• Receptionist/Switchboard experience
• Professional and courteous
• Excellent interpersonal, verbal and written communication skills
• Strong attention to detail
• Excellent time management and organization skills and ability to prioritize workload
• Ability to work well under pressure with minimum supervision
• Proven clerical or administrative skills
• Background in customer service and understands customer success
• Experience with taking and processing payments, debit machines, etc.
• Commitment to positive team dynamic

What We Look For

We look for new hires who want to grow with the company and have a genuine desire to contribute to workplace culture and the success of the business.

• A willingness to learn and to develop in the role.
• Self-motivation with exceptional organizational and time management skills.
• Proven ability to work well under pressure in a fast-paced, high-volume setting.
• Computer savvy, Microsoft Office proficiency, excellence in keyboarding.
• Effective oral and written communication skills.

Benefits

• Casual dress
• Company events
• Dental care
• Vision care
• Disability insurance
• Employee assistance program
• Extended healthcare
• Life insurance
• On-site parking
• RRSP match program
• Paid time off
• Complimentary day off on birthday

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We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Youngs Insurance is an Equal Employment Opportunity Employer. If you need special assistance or accommodation to apply for a job posting, please contact the Human Resources Manager, Kate Doucette, at [e-mail] .

About Youngs Insurance Brokers Inc.
Since its inception over 110 years ago, Youngs Insurance Brokers has been dedicated to providing clients with innovative insurance solutions that maximize premium savings and policy coverage while providing access to a variety of risk protection options.

At the core of our values, we strive to provide unparalleled service to every client we have the privilege of serving. Our mission is to go above and beyond, ensuring that our clients receive nothing but the very best. We seek out innovative solutions to incorporate into each client’s insurance program to maximize premium savings and policy coverage.

We are committed to providing insurance products solely through stable, dependable insurance carriers with a consistent vision of personalized service.

As independent brokers, we are mindful of the trust our clients place in us to handle their insurance portfolio and we always strive to achieve the highest level of client satisfaction.

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