Administrative Assistant III - Police Operations Support

Grande Prairie Police Service; Grande Prairie; On-site; Full time

Job summary

The Grande Prairie Police Service is seeking an Administrative Assistant III to facilitate effective operations. This position involves managing public inquiries and data entry, requiring a detail-oriented individual who can handle sensitive information and provide essential administrative support. A competitive salary and comprehensive benefits await the successful candidate.

Benefits

Comprehensive benefits package

Qualifications

• Minimum of two (2) years of experience in an office environment.
• Knowledge and proficiency with computer data entry and modern office procedures.
• Ability to handle sensitive and confidential information.

Responsibilities

• First point of contact for clients, handling complaints and providing information.
• Data entry into police and enforcement service databases.
• Providing electronic and ink fingerprinting services.

Skills

Data Entry

Communication

Organizational Skills

Tact

Attention to Detail

Education

Office Administration Certificate

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Police Operations Support Department is looking for a dedicated Administrative Assistant III to join the team.

Position Responsibilities

The Administrative Assistant III position is the first point of contact for clients conducting business with the Police Service and/or City of Grande Prairie Enforcement Services in person, by telephone and/or email. This is not a typical customer service position. The work you will be doing can be difficulty, heavily driven by data entry, information collection and attention to detail, where accuracy and speed are essential.

Duties of this position include and are not limited to:

• Obtaining and dispatching police or enforcement services complaints from the public in received via in person, phone, and/or email.
• Providing general information to the public regarding policing, City of Grande Prairie bylaws and related services.
• Data entry into police and enforcement service databases.
• Providing electronic and ink fingerprinting services for civil fingerprint applications.
• Issuing various enforcement services permits (animal licensing, chauffeur permits), etc.
• Operational administrative support as assigned.
  
  

This is a customer facing role, assisting the public with a wide variety of occurrences, some of which can be traumatic and stressful for the client. It’s a job like no other and requires a particular skill set to succeed. If this appeals to you, perhaps you are the one we are looking for.

Qualifications

• The successful candidate will possess an Office Administration Certificate from a recognized college and a minimum of two (2) years experience in an office environment; or an equivalent combination of education and experience.
• You must be able to demonstrate knowledge and proficiency with computer data entry and retrieval, and modern office procedures and equipment.
• You must possess the ability to prioritize and organize work assignments based on volume and deadlines.
• You must possess the ability to handle sensitive, confidential information using tact, diplomacy and mature judgment in all communication, including during stressful situations (in person, in writing, and over the phone).
• Attention to detail is critical for all aspects of this position.
• Candidates must possess or be able to obtain, and maintain, an RCMP enhanced security clearance, which is significantly more involved than a police information check.
  
  

In Addition, You Should Possess The Following Competencies

• Decision Making
• Teamwork
• Motivation
• Reliability
• Adaptability
• Communication
• Stress Tolerance
  
  

Hours

Casual on-call basis.

Compensation

Starting salary $29.88 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.
• This posting will be open until a suitable candidate(s) is/are found.
  
  

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.