Administrative Assistant - FT / Permanent - In Office (Kelowna, BC)

Xpera; Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

Une entreprise d'assurance dynamique recherche un assistant administratif pour soutenir son équipe dans un environnement rapide et diversifié. Le candidat idéal aura une formation en administration de bureau, des compétences en service à la clientèle et une expérience dans un environnement d'assurance. Ce poste inclut la coordination des tâches administratives, la gestion des appels, et offrir un excellent service client.

Qualifications

• Préférence pour un diplôme en administration de bureau.
• Expérience dans l'industrie de l'assurance est un atout.
• Doit démontrer une grande attention aux détails.

Responsibilities

• Assurer le support administratif au personnel de l'agence.
• Coordonner la préparation de nouveaux dossiers de réclamations.
• Participants à la gestion des files clients et réponses aux demandes.

Skills

Organizational skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Education

Post-secondary diploma in Office Administration

Tools

MS Office (Excel, Word)

Job description

Role Summary :

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Salary Range - $35k - $45k per year.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients.

The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Responsibilities :

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines,
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner,
• Professional telephone manner and excellent communication skills both written and verbal.
• Ability to problem solve and work well independently and in a team environment,
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively,
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization,
• Ability to work well under pressure and maintain composure in a fast paced and changing environment,
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files,
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster,
• Collating reports and statements
• Processing client invoicing for claims and prepare files for closure,
• Administrative support to the branch manager and administrative supervisor as needed,
• Reception relief answer phones and forward calls in a timely, professional and efficient manner,
• Other duties as assigned.

Qualifications & Experience :

• A post-secondary diploma in Office Administration will be given preference
• Insurance industry experience is an asset; preference will be given to those with claims or adjusting experience
• Level 1 Insurance License or completion of courses within CIP Program, also given preference
• Previous experience within a dynamic team will be given preference
• Experience in an administrative support environment is preferred
• Previous experience within a dynamic team will be given preference
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate experience with Word and Excel are required
• All other computer applications –must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

Environment / Working Conditions :

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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