Administrative Assistant - Dispatcher

Advantage Personnel; Ottawa; On-site; Full time

Job summary

A leading family-owned transportation company in Ottawa is seeking a Dispatcher to manage day-to-day operations at the terminal. The role emphasizes effective communication with drivers and customers while ensuring timely deliveries. Candidates should have strong organizational skills and be able to thrive in a fast-paced environment.

Benefits

Weekly pay

Vacation pay accrual

Diverse working environment

Qualifications

• Experience in dispatching within a Less than Truck Load (LTL) transport environment.
• 6 months to 1 year of relevant transportation or trucking industry experience.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries.
• Maintain contact with drivers throughout the day.
• Coordinate appointment freight with the AM Operations Supervisor for timely delivery.

Skills

Organizational skills

Communication skills

Bilingualism

Tools

Word

Excel

Outlook

Job description

Title: Dispatcher

Job Details:

Pay: $20/hr

Shift: Monday-Friday

Hours: 8 AM - 4 PM

Location: Ottawa, ON-East

We're actively hiring on behalf of one of Canada's best family-owned and operated transportation companies located in Ottawa, ON. In this role, you will be integral to the day-to-day functions of the terminal, ensuring timely deliveries and pickups of various freight. Effective communication with drivers, customers, and management is essential.

RESPONSIBILITIES:

• Schedule and dispatch drivers for pickups and deliveries to and from customer locations.
• Serve as the reliable point of contact for drivers, balancing safety with customer requirements.
• Collaborate with dock staff to review inbound freight manifests and prioritize trailers accordingly.
• Assist in achieving objectives for pickup and drop-off operations, such as on-time delivery percentage and stops per hour.
• Manage the on-time performance of deliveries.
• Maintain contact with drivers throughout the day.
• Report driver issues impacting operations to Driver Trainer or Management.
• Plan P&D activities and staffing to meet operational objectives.
• Ensure drivers are aware of any special delivery or pickup requirements and update the system accordingly.
• Inform drivers of appointment deliveries, cash collections, and CODs (Cash on Delivery).
• Prioritize and assign pickups to maximize efficiency.
• Familiarize yourself with all P&D routes and potential problem areas.
• Coordinate appointment freight with the AM Operations Supervisor to ensure timely delivery.
• Monitor and track all equipment as assigned or moved.
• Perform driver checkout procedures as required.
• Assist drivers in resolving conflicts professionally.
• Ensure all system updates are made in real-time for accurate tracking of trucks and trailers.

REQUIREMENTS:

• Experience in dispatching within a Less than Truck Load (LTL) transport environment, city/local dispatching preferred.
• 6 months to 1 year of relevant transportation or trucking industry experience.
• Excellent organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Strong communication skills, capable of working in diverse environments.
• Bilingualism is considered a strong asset.
• Proficiency with software applications such as Word, Excel, Outlook, etc.

WHAT WE OFFER:

• Weekly pay
• Vacation pay accrual
• Diverse working environment