Administrative Assistant - Advanced

Mindlance; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Toronto is seeking an Administrative Assistant to provide processing support and customer service in a dynamic environment. The ideal candidate will have a 4-year degree or equivalent experience and must effectively manage multiple priorities. There is a commitment to inclusivity and equitable recruitment.

Qualifications

• 4-year degree from an accredited university or equivalent.
• High school diploma plus 1+ years of administrative experience.

Responsibilities

• Provide analysis and processing support for complex processes.
• Liaise for customer service support and problem resolution.
• Suggest process changes and system modifications.

Skills

Customer service skills

Ability to handle multiple priorities

Ability to work independently

Education

4-year degree or High school diploma + 1+ years experience

Job description

Overview

Job Title: Administrative Assistant
Location: Toronto, ON (Onsite)
Duration: 6 + Months

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, Client Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
• Train and act as a resource for other Operation’s team members.

Must Have Skills

• 4-year degree from an accredited university or equivalent
• OR High school diploma or equivalent AND 1+ years of administrative securities, banking, technology and/or job specific industry experience

Nice to have skills

• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work independently and within a team environment
• Customer service skills

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.