Administrative Assistant - 9-8-8 Suicide Crisis Helpline

Ocean State Job Lot; Old Toronto; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An innovative organization is seeking a dedicated Administrative Assistant to support the 9-8-8 Suicide Crisis Helpline. This vital role involves providing essential administrative and clerical support to ensure effective operations in a groundbreaking initiative aimed at transforming access to mental health support across Canada. The ideal candidate will thrive in a dynamic environment, showcasing strong organizational, interpersonal, and problem-solving skills while managing sensitive information with discretion. Join a team that values diversity and is committed to making a meaningful impact in the lives of individuals in emotional distress. This is a unique opportunity to contribute to a critical service that is available 24/7, making a difference in the community.

Qualifications

• 3+ years of senior-level administrative experience in healthcare preferred.
• Excellent verbal and written communication skills with strong attention to detail.

Responsibilities

• Provide administrative support to senior leadership and ensure smooth operations.
• Prepare confidential documents and assist with budget planning and expense reconciliation.

Skills

Administrative Support

Interpersonal Skills

Organizational Skills

Problem Solving

Customer Service

Attention to Detail

Bilingualism (French/English)

Education

Post-Secondary Certificate or Diploma in Office Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Zoom

Webex

Job description

CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.

Administrative Assistant - 9-8-8 Suicide Crisis Helpline

In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, which launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast.

9-8-8 is currently seeking a highly motivated and experienced full-time, contract (12 months) Administrative Assistant to join our team in transforming the way people in Canada access support for suicide prevention and emotional distress. Reporting to the Director, 9-8-8, the Administrative Assistant will provide administrative and clerical support to ensure the smooth and effective operations of the department.

Key Accountabilities

• Providing support to Chief Medical Officer and Senior Director for administrative tasks (e.g., scheduling, meeting support, expense reconciliation, budgeting, scheduling travel, ordering supplies)
• Respond to inquiries, concerns and messages on the Chief Medical Officer and Senior Director’s behalf
• Support day-to-day operations, ensuring consistency with CAMH administrative processes and requirements
• Preparation of confidential letters, briefing notes, reports, manuscripts, and presentations for both internal and external stakeholders.
• Assisting the Chief Medical Officer and Senior Director on numerous initiatives with various documents, many of which will be confidential and sensitive in nature
• Liaising with other programs and departments within CAMH such as Finance, IMG, Procurement, and Human Resources, and external agencies as required
• Assisting with budget planning process and expense reconciliation
• Assisting the maintenance of statistical and financial records and reports and reconciliation of invoices including maintenance of document files and databases, ensuring confidentiality
• Developing and implementing departmental processes, templates, forms and reports for projects as needed
• Onboarding new staff
• Drafting, compiling, proofreading and formatting necessary documents and communication
• Planning, scheduling and facilitating regular meetings, events and communications
• Supporting IT functionality within meetings (e.g., Zoom or Webex support)
• Other appropriate tasks as requested

The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site, with possible hybrid elements according to CAMH’s current Remote Work Policy that is subject to change.

The successful candidate will have a Post-Secondary Certificate or Diploma in Office Administration or a related discipline, combined with three (3) years of senior level administrative experience preferably in the healthcare field. You will have demonstrated ability to prioritize work effectively and efficiently with minimal supervision. Demonstrated excellent interpersonal, organizational, problem solving, and customer service skills is required as well as judgement, tact and diplomacy to handle sensitive and confidential matters. You will have excellent verbal and written communication skills with strong attention to detail. Demonstrated proficiency in the use of computer software (Microsoft Word, Excel, PowerPoint and Access) and virtual meeting applications (e.g., Zoom) is essential. The successful candidate must have creative problem-solving and organizational skills and be able to work independently and effectively in a multidisciplinary team environment and with individuals from diverse backgrounds. Bilingualism (French/English) or proficiency in a second language is an asset.

CAMH is a Tobacco-Free Organization.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges). We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.