Administrative Assistant #8825

Employment Help Centre; Beamsville; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service provider located in Beamsville is seeking a part-time seasonal Administrative Assistant. The role involves managing calls, scheduling appointments, and updating client accounts. Candidates should have strong communication skills and experience in administration and customer service. Familiarity with Microsoft Office and the Jobber program is preferred.

Qualifications

• Past administration experience preferred.
• Comfortable dealing with clients on the phone.
• Quick learner for new software.

Responsibilities

• Assist answering a high volume of calls.
• Schedule service appointments efficiently.
• Update/create new client accounts.

Skills

Excellent oral and written communication skills

Exceptional customer service skills

Attention to detail

Strong time management skills

Organizational skills

Problem-solving skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobber program

Job description

We are a Service Franchise company located in Beamsville looking for a part time seasonal Administrative Assistant.

Hours vary Monday-Friday with occasional Saturdays.

There is a possibility this role could become full-time in the future.

Duties:

• Assist answering a high volume of calls regarding our services
• Booking service calls
• Schedule service appointments in an efficient, logistical manner to minimize drive time between calls for technicians
• Assist following up on emails; online service requests and voicemails for service
• Update/create new client accounts in Jobber program
• Be the liaison between the customers and technicians
• Work with MS office programs, scheduling program (Jobber), Google maps
• Invoicing: check and proofread invoices before emailing to customers
• Perform other duties as assigned

Requirements:

• Excellent oral and written communication skills
• Comfortable dealing with clients on the phone
• Exceptional customer service skills: able to determine client needs, quote appropriate services and deal with the occasional complaint quickly and accurately
• Past administration, client relationship management and call centre experience preferred
• Attention to detail and proficient typing
• Experience with Microsoft Word, Excel, and Outlook
• Quick learner for new software and programs
• Strong time management, organizational and problem-solving skills
• Reliable and self-motivated: capable of carrying out responsibilities
  in independent situations
• Overall knowledge of pools would be beneficial, but not required

We Are Open For In-Person Services By Appointment

To schedule an appointment with one of our Employment Advisors or use our resource area, please contact us by phone or email at any of our 3 locations.

Monday – Friday | 8:30am – 4:30pm

905-563-9675

Grimsby

905-309-9675

Smithville

Village Square Plaza
249 St. Catharine St.
Smithville, ON

905-957-9675

In light of the continued concerns we are facing as a community related to COVID-19, the Employment Help Centre (EHC) continues to update and make ongoing and necessary changes to our services. The EHC continues to provide in-person and virtual appointments to minimize person-to-person contact and ensure all visitors feel safe and comfortable in our space. Please do not enter our offices if you are feeling unwell or displaying symptoms of COVID-19.

This Employment Ontario service is funded by the Ontario government. The views expressed on this website are the views of the Employment Help Centre and do not necessarily reflect those of the Ministry.