Administrative Assistant – #438-25

Brightshores Health System; Owen Sound; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare organization in Canada is seeking a full-time Administrative Assistant to support Patient Relations and Patient Safety. The ideal candidate will have strong organizational, communication, and critical thinking skills, with experience in office administration. Responsibilities include managing patient surveys and administrative support. A commitment to patient safety and collaborative work is essential.

Qualifications

• 1 to 3 years administrative/secretarial experience, preferably at a senior level.
• Experience in a healthcare environment is an asset.
• Knowledge of patient safety incident reporting software is an asset.

Responsibilities

• Provide administrative support to Patient Relations.
• Manage patient experience surveys for the hospital.
• Produce accurate minutes and action summaries.

Skills

Organizational skills

Communication skills

Critical thinking

Problem-solving

Time management

Education

Post-secondary office administration program

Tools

Excel

Word

PowerPoint

Job description

POSITION TITLE: ADMINISTRATIVE ASSISTANT
DEPARTMENT: PATIENT RELATIONS
LOCATION: OWEN SOUND
UNION AFFILIATION: NON-UNION
STATUS: FULL-TIME, TEMPORARY (APPROX. END DATE NOVEMBER 2026)

POSITION SUMMARY

As a member of the Quality and Safety department, the Administrative Assistant provides support to Patient Relations, Patient Safety and Nurse Clinician areas. The Administrative Assistant will provide intake for Patient Relations office and provide administrative and technical support for the patient safety events reporting system. Work duties will also include establishing and managing patient experience surveys for the hospital as well as working with hospital insurance and legal cases. Flexible work hours to support a variety of committees and meet deadlines is required. The Administrative Assistant balances multiple responsibilities and has effective critical thinking, problem solving and time management skills. The Administrative Assistant has a professional customer service orientation to represent the corporation and liaise with the public, staff, visitors and external partners.

Qualifications / Skills / Abilities

Required

• Successful completion of a post-secondary office administration program, and one to three years administrative/secretarial experience, preferably at a senior level
• Experience working in a health care environment is an asset as is experience with Board governance
• Intermediate to advanced level computer skills including ability in Excel, Word, Power Point and Internet based applications, to be tested
• Keyboarding skills minimum 60 words per minute (to be tested)
• Excellent written communication and proofreading skills (to be tested)
• Experience with developing schedules and use of database software is an asset
• Knowledge of patient safety incident reporting software is an asset
• Produce accurate, timely minutes / action summaries for circulation and historical record
• Knowledge of committee process and procedures
• General knowledge of the corporation and its six Hospital sites
• Strong desire to work collaboratively as a team player and ability to work well independently
• Excellent organizational, communication and interpersonal skills
• Excellent critical thinking and problem solving skills
• Ability to effectively maintain confidentiality
• Effectively handle multiple demands; complete assignments in an accurate and timely manner
• Ability to travel to other sites as required
• Ability to develop attractive and detailed reports, newsletters, PowerPoint presentations, and other correspondence such as letters, memos
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes