Administrative Assistant 3 - 19452

emergiTEL; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A virtual healthcare provider is seeking an Administrative Assistant III to support patient interactions in a fast-paced environment. Responsibilities include greeting patients, managing appointments, and ensuring efficient communication between patients and clinicians. Candidates should have at least two years of experience in a medical setting, proficiency in CRM software, and strong communication skills. This independent contractor position requires working from Canada only.

Qualifications

• Minimum of two years in a medical clinic and customer service environment.
• Experience with confidential medical records.
• Ability to provide low-level technical support.

Responsibilities

• Greet patients and collect information via text or video.
• Book appointments and manage clinician-patient communication.
• Follow up on lab results and support patient inquiries.

Skills

Knowledge of medical terminology

Excellent communication skills

CRM and EMR software proficiency

Bilingualism (French & English)

Tools

Windows

G Suite

Job description

Our virtual care practice is much more than a walk-in clinic. We understand that patients benefit from comprehensive personal touch-based care that includes assessment, diagnosis, treatment, and ongoing support. We also believe that proactive follow-up leads to better therapeutic outcomes through enhanced patient cooperation and deeper therapeutic relationships.

Accessibility : Patients can start a consultation with THVC on-demand 24/7/365. They are promptly connected with a member of the medical team who can carry out a short symptom assessment and support. Patients are then referred to a nurse practitioner or physician (Qubec only) for further consultation. THVC prioritizes providing real-time access when and where patients need it.

Patient-centered care : Patients have access to their consultation history and clinical notes. True transparency between providers and patients allows for open communication and better adherence to care plans. THVC medical team members work with patients to establish care plans that are relevant to them based in their own community and focused on their unique situation and priorities.

As an Administrative Assistant III with TELUS Health Virtual Care, you will :

• Be part of the TELUS Health Virtual Care (THVC) Team, working alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a dedicated group of HealthTech enthusiasts responsible for the roll-out and operations of THVC.
• Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system.
• Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date.
• Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care.
• Provide administrative support to clinicians by completing administrative tasks.
• Book appointments and facilitate communication of messages between clinicians and patients.
• Coordinate with our clinic and other operations team members to ensure complete patient care.
• Direct and/or redirect patient referrals and requisitions via fax.
• Proactively follow up on lab results, diagnostic tests, and referral statuses.
• Support patient inquiries on our support desk platform.
• Organize, manage, and file incoming patient faxes.
• Other duties as required.

Requirements :

• Minimum of two (2) years of work experience in a medical clinic and customer service environment.
• Private clinic, dental clinic, or primary care experience is an asset.
• Knowledge of medical terminology and experience handling confidential medical records or physical charts is an asset.
• Experience working with CRM and EMR software.
• Commitment to providing comprehensive patient-centered care focused on exceptional customer experience and optimal outcomes.
• Excellent communication and interpersonal skills for effective collaboration with the medical team and patients.
• Intermediate computer skills and knowledge of Windows & G Suite environment.
• Ability to provide low-level technical support, such as assisting patients with downloading the app and navigating tabs, and supporting clinicians during consultations.
• Superior time management skills and ability to work in a fast-paced environment.
• Quick learner with the ability to organize, adapt, prioritize, and multitask.
• Confidentiality and a high level of empathy are critical.
• Proactive attitude with the ability and skill to achieve goals independently or with limited supervision.

Nice to have :

• Bilingualism (French & English).

Additional Details :

• Independent service provider contract.
• Must be in Canada to work; access to THVC clinical platforms outside of Canada is not permitted.