Administrative Assistant

California Closets; Victoria; On-site; CAD 45,000 - 55,000; Full time

Job summary

A premier home organization company in Victoria, Canada is seeking an Administrative Assistant to provide exceptional customer experiences through various communication channels. This role involves supporting showroom operations, maintaining inventory, and assisting the Sales and Design team. Ideal candidates will have customer service experience and proficiency in MS Office. Join a dynamic team focused on creating custom storage solutions that enhance home environments.

Qualifications

• Minimum of 2 years’ experience as a customer service representative or administrative assistant.
• Proven ability to manage multiple tasks effectively.
• Interest in interior design is a plus.

Responsibilities

• Receive and manage incoming and outbound calls.
• Support Sales and Design Consultations.
• Maintain the showroom in alignment with the brand.

Skills

Customer service experience

Proficient in MS Office

Excellent communication skills

Organization and prioritization

Retail experience

Education

High school education or equivalent

Tools

CRM platforms

PowerPoint

Outlook

Job description

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Administrative Assistant provides an exceptional experience to each internal and external customer through phone, email, or client-facing contact. This role assists the Sales and Marketing vision of the company by accomplishing set goals of support in addition to delivering our 10 serving basics with each customer interaction. The Administrative Assistant may be required to support showroom operations, walk-in customers, visual merchandising, and overall cleanliness/maintenance of the space.

Duties And Responsibilities

• Receive incoming phone calls, make outbound calls.
• Support Sales and Design Consultations, Installation Department and Accounts
• Assist the General Manager and Sales Manager with administrative expectations and reporting.
• Manage the office supply/sample inventory for the main office or showroom(s).
• Serve as the first contact to greet all clients who visit the showroom.
• Maintain the showroom at the direction of the Showroom Manager in accordance with the maintenance checklist.
• Assist with calling Consultation requests and striving to achieve the 90% conversion rate goal.
• Support other offices/showrooms within the market
• Assist with sample program, showroom items, and any other sales and design-related tasks as needed
• Create and update organizational charts
• Conduct visual merchandising and light cleaning to keep spaces aligned with the brand.
• Organize, co-ordinate and run showroom events
• Research and run database of trade contacts to support Design activities
• Manage and coordinate Google reviews
• Run website page with support of corporate HQ
• Support Sales and Design team in specific tasks as directed by Sales Manager
• Support accounts department with basic invoicing as needed
• Co-ordinate warranty and retail requests
  
  

Qualifications

• High school education or equivalent required
• Minimum of 2 years’ experience working as a customer service representative or administrative assistant
• Retail experience is a plus
• Proficient in MS Office, Outlook, and understanding of CRM platforms.
• Excellent interpersonal, verbal and written communication skills
• Proven ability to prioritize, organize and manage multiple tasks effectively
• Experience preparing presentation materials via PowerPoint
• Calendar management/regional scheduling is a plus.
• Interior design interest or education is a plus.
  
  

Additional Information

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We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

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Terms and Conditions: https://www.californiaclosets.com/terms-conditions/