Administrative Assistant

Royal Bank of Canada; Timmins; On-site; CAD 35,000 - 47,000; Full time

Benefits offered by this job

Total Rewards Program includingBonuses

Stock where applicable

Coaching and development opportunities

Job summary

Royal Bank of Canada (RBC Dominion Securities) in Timmins, Ontario is seeking an Administrative Assistant to support Advisors and clients with accurate account administration and responsive service. You will handle onboarding, documentation, and routine transactions, while contributing to a collaborative team that delivers world-class client experiences in a growing wealth management branch.

The role emphasizes organization, attention to detail, and professional communication in English, with

Qualifications

• Strong skills in working with various business applications/technology.
• Excellent time management and organizational abilities.
• Proven ability to deliver world-class client service with professionalism and warmth.
• Exceptional verbal and written communication in English.

Responsibilities

• Maintains client account records and processes transactions with compliance.
• Handles client onboarding, documentation, and fund transfers to support advisors.
• Escalates complex issues to appropriate teams when needed.
• Identifies improvements to sales administration processes and resolves challenges.
• Performs routine and non-standard tasks within established guidelines.
• Makes decisions within defined parameters and escalates when necessary.
• Generates ideas to improve sales administration tasks within guidelines.
• Fosters strong working relationships with colleagues and stakeholders.

Skills

Business applications/technology

Time management

Client service excellence

English communication

Job description

Job Description

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Timmins, Ontario is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Maintains client account records and processes transactions, ensuring compliance with organizational standards and timely resolution of account inquiries.
• Processes account administration tasks including client onboarding, documentation preparation, and fund transfers to support advisors and enhance client experience.
• Escalates complex account issues and client requests to appropriate teams or advisors when resolution exceeds defined parameters.
• Identifies opportunities to improve sales administration processes and resolves operational challenges using established practices and guidelines.
• Works on routine and may experience non standard operational or support activities and assignments related to sales administration, applying established methods.
• Makes decisions within own scope of work and defined parameters with limited latitude, escalating issues as needed.
• Regularly generates ideas to improve sales administration tasks, applying creativity within established guidelines and resolving operational problems through guidelines and practice.
• Fosters and maintains effective working relationships with colleagues and stakeholders within the broader team.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional verbal and written communication in English

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures
• Experience in the securities industry is an asset

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Customer Service
• Data Entry
• Data Gathering Analysis
• Desktop Tools
• Group Problem Solving
• Interpersonal Relationships
• Knowledge Organization
• Teamwork
• Time Management
• Word Processing Software

Additional Job Details

• Address: 100 ALGONQUIN BLVD E:TIMMINS City: Timmins Country: Canada
• Work hours/week: 37.5 Employment Type: Full time
• Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried
• Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
• Pay Range: The expected pay range for this position is: $35,000.00 - $47,000.00 This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to: 0.5x RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.