Administrative Assistant

Royal Bank of Canada; Greater Sudbury; Sur place; CAD 35 000 - 47 000; Plein temps

Avantages offerts par ce poste

Total rewards program

Coaching and development opportunities

Comprehensive training in financial服务

Résumé du poste

RBC Dominion Securities in Sudbury, Ontario is seeking an Administrative Assistant to provide client service and support to Advisors. You will handle account records, onboarding, documentation, and fund transfers to ensure smooth client experiences.

You will escalate complex issues, identify process improvements, and maintain strong relationships with clients and teammates in a fast-paced wealth management environment.

Qualifications

• Strong client service skills and professionalism.
• Proven ability to manage time and stay organized.
• Effective written and verbal communication in English.
• Proficiency with business applications/technology.

Responsabilités

• Maintains client account records and processes transactions following standards.
• Handles client onboarding, documentation, and fund transfers to support advisors.
• Escalates complex issues to appropriate teams when needed.
• Identifies opportunities to improve sales administration processes.
• Works on routine tasks and non-standard activities within guidelines.
• Makes decisions within defined scope; escalates issues as needed.
• Generates ideas to improve sales administration tasks and resolve problems.
• Fosters relationships with colleagues and stakeholders.

Connaissances

Client service

Data entry

Time management

Communication

MS Office

English proficiency

Outils

MS Office

CRM software

Description du poste

Job Description

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Sudbury, Ontario is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Maintains client account records and processes transactions, ensuring compliance with organizational standards and timely resolution of account inquiries.
• Processes account administration tasks including client onboarding, documentation preparation, and fund transfers to support advisors and enhance client experience.
• Escalates complex account issues and client requests to appropriate teams or advisors when resolution exceeds defined parameters.
• Identifies opportunities to improve sales administration processes and resolves operational challenges using established practices and guidelines.
• Works on routine and may experience non standard operational or support activities and assignments related to sales administration, applying established methods.
• Makes decisions within own scope of work and defined parameters with limited latitude, escalating issues as needed.
• Regularly generates ideas to improve sales administration tasks, applying creativity within established guidelines and resolving operational problems through guidelines and practice.
• Fosters and maintains effective working relationships with colleagues and stakeholders within the broader team.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional verbal and written communication in English

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures
• Experience in the securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing Software

Additional Job Details

Address: 1361 PARIS ST:GREATER SUDBURY / GRAND SUDBURY City: Greater Sudbury / Grand Sudbury Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-26 Application Deadline: 2026-11-06 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

$35,000.00 - $47,000.00

This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to: 0.5x

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the larges